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Comcast Business hosted Exchange and iPhone ActiveSync.

Posted on 2011-02-21
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Last Modified: 2012-05-11
Looking to get an iPhone synced up with Comcast Business class hosted Exchange service, via ActiveSync.   I want to be able to Sync, contact, calendar, email same as stupid windows mobile device.  They use Exchange Server 2007.  Comcast Tech Support only 'supports' palm and windows mobile devices - i guess they never herd of these new iPhone devices yet...

I tried using the settings they give for Windows Mobile devices, but that didn't work.

I already googled my fingers off looking for the settings that would work, or a work around...

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Question by:Tekyguy
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14 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 34949235
If you have tried the same settings as they provide for Windows Mobile Phones then they probably have restricted the types of phones that can connect to their servers which can be done in Exchange 2007.

There is nothing you can do if this is what they have done.
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LVL 25

Expert Comment

by:RobMobility
ID: 34950536
Hi,

When I switched from Windows Mobile to Android for my hosted Exchange Service, the client required my user ID NOT my email address in order to sync.

So my user ID might be 543300 where as my email address was robert.xxxxx@yyyyyyy.co.uk - might be worth checking?

Regards,


RobMobility.
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Author Comment

by:Tekyguy
ID: 34971922
RobMobility - how do you get the user ID?  The known ID used to log into exchange Comcast is the Full email address.
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Accepted Solution

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Tekyguy earned 0 total points
ID: 35039326
Well here we go - Expert Exchange question answered by myself.  Not sure why i pay for this service. I seem to be the one providing the service here:


Here is the info to setup iPhone Active Sync With Comcast  Business Class hosted exchange:
note:  this is not for regular Comcast.net email...

IPhone - latest firmware - 4.2 tested:
Go to email - Add an Exchange Active Sync Account:

Enter:
- email:      Full domain email address: ex:   john@domain.com
- Server:    mail.hmc1.comcast.net
- domain:   hmc1
- user:        full email address - ex:  john@domain.com -  (or the same user name used to log into the portal)
- pwd:        enter your email password used to log into portal/exchange webmail.

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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35039569
As you are a Comcast customer, unless someone on EE uses Comcast, and as Comcast don't support iPhones, then you are not going to get much help.

I'm UK based and run my own Exchange Server, so I know what settings I need to connect to my own server.  Only you / Comcast will know your login details.

Sometimes you won't get an answer to an ISP specific problem - it also depends who tries to help you and their knowledge.

Sorry this one didn't work out for you.

Alan
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35039588
If it's any consolation, I answered my own question which I asked when signing up to EE, but have had all my other questions answered, plus I have answered a few questions myself, so you may be asking tricky questions or are unlucky : )
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LVL 4

Author Comment

by:Tekyguy
ID: 35040026
I pay for this service.  If it wasn't tricky, I wouldn't be on here paying/asking the question.   I would have 'goggled' the answer long ago.
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Author Comment

by:Tekyguy
ID: 35040030
How do I award the points to myself?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35040118
@Tekyguy - All the Experts on this site are unpaid IT people from all over the world who give up their spare time to try and share by helping people with technical problems.

All Experts have varying skill sets and areas of expertise / degrees of knowledge and as the questions that could be asked are limitless, finding the right expert to help answer your question can sometimes be difficult and at other times, very simple.

I'm sorry if you have not had much luck so far, but would hope that this would improve next time.

If you are not getting much response from a question, please use the Request Attention button which will alert the moderators to your question and they can then put out a call to other experts who might have missed your question the first time around.

Best wishes

Alan
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Author Comment

by:Tekyguy
ID: 35041007
I object that I didn't get any points.  I figured out the solution on my own, and answered the question so others will have the solution.  Please award me the points.
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Author Closing Comment

by:Tekyguy
ID: 35081113
I figured out the solution on my own.  This way others and find my solution too.
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Expert Comment

by:boardtester
ID: 35246178
Tekyguy,  I had a similar experience with my first question.   Maybe those first questions that spur you to pay $ are actually the most difficult (obscure).  At anyrate, BLESS YOU for answering this one!  78 minutes on the phone with Comcast only got me to people understood the question, but had no idea of the answer.
One working theory at Comcast is that some of the phones/os/firmware are able to navigate the autodiscovery, others not.  My Thunderbolt has an autodiscover default feature, but it didn't work.
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Author Comment

by:Tekyguy
ID: 35246201
Boardtester - were you able to get it to work using the manual config settings contained here?
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Expert Comment

by:boardtester
ID: 35310602
yes.  although, to be honest, i'm not sure which setting was the magic one.  I also know that i was using the account alias as the username.
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