Comcast Business hosted Exchange and iPhone ActiveSync.

If you have tried the same settings as they provide for Windows Mobile Phones then they probably have restricted the types of phones that can connect to their servers which can be done in Exchange 2007.

There is nothing you can do if this is what they have done.

Hi,

When I switched from Windows Mobile to Android for my hosted Exchange Service, the client required my user ID NOT my email address in order to sync.

So my user ID might be 543300 where as my email address was robert.xxxxx@yyyyyyy.co.uk - might be worth checking?

Regards,


RobMobility.

RobMobility - how do you get the user ID?  The known ID used to log into exchange Comcast is the Full email address.

As you are a Comcast customer, unless someone on EE uses Comcast, and as Comcast don't support iPhones, then you are not going to get much help.

I'm UK based and run my own Exchange Server, so I know what settings I need to connect to my own server.  Only you / Comcast will know your login details.

Sometimes you won't get an answer to an ISP specific problem - it also depends who tries to help you and their knowledge.

Sorry this one didn't work out for you.

Alan

If it's any consolation, I answered my own question which I asked when signing up to EE, but have had all my other questions answered, plus I have answered a few questions myself, so you may be asking tricky questions or are unlucky : )

I pay for this service.  If it wasn't tricky, I wouldn't be on here paying/asking the question.   I would have 'goggled' the answer long ago.

How do I award the points to myself?

@Tekyguy - All the Experts on this site are unpaid IT people from all over the world who give up their spare time to try and share by helping people with technical problems.

All Experts have varying skill sets and areas of expertise / degrees of knowledge and as the questions that could be asked are limitless, finding the right expert to help answer your question can sometimes be difficult and at other times, very simple.

I'm sorry if you have not had much luck so far, but would hope that this would improve next time.

If you are not getting much response from a question, please use the Request Attention button which will alert the moderators to your question and they can then put out a call to other experts who might have missed your question the first time around.

Best wishes

Alan

I object that I didn't get any points.  I figured out the solution on my own, and answered the question so others will have the solution.  Please award me the points.

I figured out the solution on my own.  This way others and find my solution too.

Tekyguy,  I had a similar experience with my first question.   Maybe those first questions that spur you to pay $ are actually the most difficult (obscure).  At anyrate, BLESS YOU for answering this one!  78 minutes on the phone with Comcast only got me to people understood the question, but had no idea of the answer.
One working theory at Comcast is that some of the phones/os/firmware are able to navigate the autodiscovery, others not.  My Thunderbolt has an autodiscover default feature, but it didn't work.

Boardtester - were you able to get it to work using the manual config settings contained here?

yes.  although, to be honest, i'm not sure which setting was the magic one.  I also know that i was using the account alias as the username.