?
Solved

Why this mail is bounced?

Posted on 2011-02-21
6
Medium Priority
?
722 Views
Last Modified: 2012-05-11
This is using MS Exchange 2010. A user comes to me and told me that an external user tried to send her email but always got rejected, with the error message as follows:

One of our clients sent this delivery failure notice to us.

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Recipient not authorized, your IP has been found on a block list (state 17).

Does this sender or recipient problem? How can I get rid of it?
0
Comment
Question by:Balack
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 3

Expert Comment

by:JanStoops
ID: 34948979
The sender has an ip that has been blacklisted it seems. Is the sender a gmail address or another domain using gmail services?
0
 
LVL 10

Accepted Solution

by:
ujitnos earned 1500 total points
ID: 34949107
Hi, found this via google, hope it throws some light

http://www.google.com/support/forum/p/gmail/thread?tid=352d4ea22069c660&hl=en
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34949262
Put your clients domain in mxtoolbox.com and see if it comes up as blacklisted, then click on the blacklist and follow the instructions to get removed (or forward them the instructions as they are the ones that are blacklisted)
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 

Author Comment

by:Balack
ID: 34952439
The client's mailserver ip is not blacklisted...
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34953396
Hmmm, check your Receive Connectors and ensure their server Ip is not blocked on the receive connectors
0
 

Author Closing Comment

by:Balack
ID: 34961492
good
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
This video discusses moving either the default database or any database to a new volume.
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question