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HP pavilion dv3-4160ee audio driver giving me blue screens

hi Guys

well this all started with skype crashing a brand new laptop.. that i had formatted from windows 7 home prem to windows 7 pro,, only to find out that the sound driver was the problem

then thinking windows 7 will find all the drivers i didnt even worry about it..
then once i did all the updates from microsoft and made sure all the drivers were installed i tested the sound again and it crashed... i downloaded the sound driver for the specific laptop and its still crashes... i have formatted this laptop 4times with both 64 and 32 bit os and tried the appropriated drivers...

i have hit every brick wall and i have been stuck on this stupid laptop for 3days now...

please any advice would be much appreciated  
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YOlanie_Visser
Asked:
YOlanie_Visser
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1 Solution
 
ded9Commented:
What operating system is now installed. Post the laptop model number. Post the sound card model number.


http://www.cpuid.com/softwares/cpu-z.html


Ded9
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nobusCommented:
Yolanie, that model does not seem to exist - is it correct?
anyhow - if you downloaded the CORRECT driver, and it crashes, i suppose it can be a bad sound card; but first check these :
any errors in device manager (specific for sound?)
sound card enabled in bios?
you cna test if the sound hardware works by running from a live Knoppix cd -  you should hear the WELCOME sound after booting   ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.4.4CD-2011-01-30-EN.iso
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YOlanie_VisserAuthor Commented:
well its windows pro 32 bit
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YOlanie_VisserAuthor Commented:
i have installed chipset first and then audio...
i have also updated the bios to the latest version
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YOlanie_VisserAuthor Commented:
the weird thing is i hear the log in sound no problems..its only things after that..
if i open any mp3... if skype opens that noise it makes crashes it also...
even the little click sound it makes when clicking back on internet explorer crashes it also
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ded9Commented:
okay can you post the laptop model number and the sound card manufacturer info.


Ded9
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ded9Commented:
Sorry my bad i saw the model number
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ded9Commented:
Okay try this. First uninstall all the audio drivers. Then right click on the sound driver setup file-properties-select compatibility mode and select windows xp and then install the driver.

Pl post the results.



Ded9
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YOlanie_VisserAuthor Commented:
well the sound card is an IDT high def driver
and the speakers are altec...
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YOlanie_VisserAuthor Commented:
same result... the install crashes mid install.. and after the restart is says its installed but still crashes...
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YOlanie_VisserAuthor Commented:
it even crashes on login now
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ded9Commented:
Boot the computer in safe mode and then uninstall the driver from device manager.

So far i found v5 of this driver is stable.

Link

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3355650&swItem=ob-76986-1&mode=4&idx=3


The above is version 5. Install this driver. Should resolve your problem.


Ded9
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YOlanie_VisserAuthor Commented:
that gives me an error saying the hardware detected is not supported by this installation??
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YOlanie_VisserAuthor Commented:
so i should unistall the sound card then install direcx then install the driver from the HP website not from MS update??
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YOlanie_VisserAuthor Commented:
same issue...i am taking it back to the shop i think...

could this be a hardware issue??
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ded9Commented:
wait lets try one last step.  I am working on it.


Ded9
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YOlanie_VisserAuthor Commented:
ok thanks ded9:-)
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pankusareenCommented:
please upload the last two crash dump file so that some one can analyse it
C:\Windows\Minidump\010910-19578-01.dmp
C:\Windows\Minidump\
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YOlanie_VisserAuthor Commented:
here is requested
022211-29858-01.zip
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ded9Commented:
Uninstall all hp audio software-and uninstall the driver from device manager.

Now launch device manager- Right click on the computer name at the very top - select add  legacy hardware- select second option to manually install- select have disk- point it to vista folder that i have uploaded(extract windows7zip and you will get vista folder) and complete the setup.

http://www.megaupload.com/?d=QJFZVEL8

Also i found no win7 folder in any HP drivers. Sounds like the chip is meant to work only in vista. But try this step.


Ded9
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ded9Commented:
Not much info in this dmp file. It says while launching  wmplayer.exe  the computer crashed. Do you have any other .dmp files that you can upload.

Also would request you to boot the computer in VGA mode and then play audio. Crash dump also points to a conflict between display and sound driver.




Ded9
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pankusareenCommented:
As i think u are trying microsoft media player to test the sound.
Can u try vlc player to test the sound.
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YOlanie_VisserAuthor Commented:
i dont think it is specific to media player as every sound makes it crash...
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ded9Commented:
Did u try the add  legacy hardware and vga mode trick.


Ded9
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pankusareenCommented:
I think if the above steps are not working for u . contact the hp for further support
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YOlanie_VisserAuthor Commented:
the legacy hardware add didnt work also...it gave me similar results...
thanks for your help guys.. but im packing it back in the box and taking it back to the shop because its only 3days old... and i will leave the factory image on the new laptop lol

thanks

cheers  
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YOlanie_VisserAuthor Commented:
thanks
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