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HP pavilion dv3-4160ee audio driver giving me blue screens

hi Guys

well this all started with skype crashing a brand new laptop.. that i had formatted from windows 7 home prem to windows 7 pro,, only to find out that the sound driver was the problem

then thinking windows 7 will find all the drivers i didnt even worry about it..
then once i did all the updates from microsoft and made sure all the drivers were installed i tested the sound again and it crashed... i downloaded the sound driver for the specific laptop and its still crashes... i have formatted this laptop 4times with both 64 and 32 bit os and tried the appropriated drivers...

i have hit every brick wall and i have been stuck on this stupid laptop for 3days now...

please any advice would be much appreciated

ded9

What operating system is now installed. Post the laptop model number. Post the sound card model number.

http://www.cpuid.com/softwares/cpu-z.html

Ded9

frajico

Last 18 of Febreary, HP released a new Audio Driver for that laptop, Version:6.10.6324.0

For Windows 7 - 32:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-91306-1&lc=en&dlc=en&cc=emea_middle_east&os=4062&product=4300969&sw_lang=

For Windows 7 - 64:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-91306-1&lc=en&dlc=en&cc=emea_middle_east&os=4063&product=4300969&sw_lang=

Be sure to install Intel Chipset drivers FIRST

Windows 7 -32

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-89767-1&lc=en&dlc=en&cc=emea_middle_east&os=4062&product=4300969&sw_lang=

Windows 7 -64

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-89767-1&lc=en&dlc=en&cc=emea_middle_east&os=4063&product=4300969&sw_lang=

Salu2

nobus

Yolanie, that model does not seem to exist - is it correct?
anyhow - if you downloaded the CORRECT driver, and it crashes, i suppose it can be a bad sound card; but first check these :
any errors in device manager (specific for sound?)
sound card enabled in bios?
you cna test if the sound hardware works by running from a live Knoppix cd - you should hear the WELCOME sound after booting ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.4.4CD-2011-01-30-EN.iso

YOlanie_Visser

ASKER

well its windows pro 32 bit

YOlanie_Visser

ASKER

i have installed chipset first and then audio...
i have also updated the bios to the latest version

YOlanie_Visser

ASKER

the weird thing is i hear the log in sound no problems..its only things after that..
if i open any mp3... if skype opens that noise it makes crashes it also...
even the little click sound it makes when clicking back on internet explorer crashes it also

ded9

okay can you post the laptop model number and the sound card manufacturer info.

Ded9

ded9

Sorry my bad i saw the model number

ded9

Okay try this. First uninstall all the audio drivers. Then right click on the sound driver setup file-properties-select compatibility mode and select windows xp and then install the driver.

Pl post the results.

Ded9

YOlanie_Visser

ASKER

well the sound card is an IDT high def driver
and the speakers are altec...

YOlanie_Visser

ASKER

same result... the install crashes mid install.. and after the restart is says its installed but still crashes...

YOlanie_Visser

ASKER

it even crashes on login now

ded9

Boot the computer in safe mode and then uninstall the driver from device manager.

So far i found v5 of this driver is stable.

Link

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3355650&swItem=ob-76986-1&mode=4&idx=3

The above is version 5. Install this driver. Should resolve your problem.

Ded9

YOlanie_Visser

ASKER

that gives me an error saying the hardware detected is not supported by this installation??

YOlanie_Visser

ASKER

so i should unistall the sound card then install direcx then install the driver from the HP website not from MS update??

YOlanie_Visser

ASKER

same issue...i am taking it back to the shop i think...

could this be a hardware issue??

ded9

wait lets try one last step. I am working on it.

Ded9

YOlanie_Visser

ASKER

ok thanks ded9:-)

pankusareen

please upload the last two crash dump file so that some one can analyse it
C:\Windows\Minidump\010910-19578-01.dmp
C:\Windows\Minidump\

YOlanie_Visser

ASKER

here is requested
022211-29858-01.zip

ded9

Uninstall all hp audio software-and uninstall the driver from device manager.

Now launch device manager- Right click on the computer name at the very top - select add legacy hardware- select second option to manually install- select have disk- point it to vista folder that i have uploaded(extract windows7zip and you will get vista folder) and complete the setup.

http://www.megaupload.com/?d=QJFZVEL8

Also i found no win7 folder in any HP drivers. Sounds like the chip is meant to work only in vista. But try this step.

Ded9

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ded9

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pankusareen

As i think u are trying microsoft media player to test the sound.
Can u try vlc player to test the sound.

YOlanie_Visser

ASKER

i dont think it is specific to media player as every sound makes it crash...

ded9

Did u try the add legacy hardware and vga mode trick.

Ded9

pankusareen

I think if the above steps are not working for u . contact the hp for further support

YOlanie_Visser

ASKER

the legacy hardware add didnt work also...it gave me similar results...
thanks for your help guys.. but im packing it back in the box and taking it back to the shop because its only 3days old... and i will leave the factory image on the new laptop lol

thanks

cheers

YOlanie_Visser

ASKER

thanks