I'm trying to help a user to install a windows program (an exe) on a MAC, over the phone. When she tries to open it, she gets the message "This program cannot be run in DOS mode". She says she is running Windows for MAC but I doubt it. When I ask her to describe the start button, she says it's called 'Find'.
When I ask her how she starts Windows, she says it just starts up. I'm sure she's not in bootcamp. I don't know much about Macs. What sort of questions can I ask her in order to find out what she is running and if it is an emulator, like Parallels or VMware?
Thanks in advance.