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Cisco ASA5520 2Gb memory upgrade

Posted on 2011-02-22
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Last Modified: 2012-05-11
To load the latest firmware in my ASA5520 according to Cisco i need to upgrade the RAM to 2Gb. Currently it has 512Mb with only a single RAM slot in the unit. I have repeatly ordered the official Cisco 2Gb upgrade part number and it always comes as two 1Gb sticks. I need a single 2Gb stick.
Has anyone had the same issue?
Will the unit load the latest (8.4) firmware with a 1Gb stick installed as a temporary measure until Cisco get their act together?
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Question by:nappyshock
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MikeKane earned 500 total points
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With the ASA's, some models came with only 1 slot, some came with 4.    You'll need to make this triple clear to your cisco rep, that being you have a model with only 1 mem slot.  

According to the 8.4 release notes.   2 gb is required.          I haven't tried a load of 8.4 at all,so I can't speak to whether it will refuse to load at all with less mem.
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by:nappyshock
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I have tried in vain, I get the feeling there is not a Cisco single 2Gb memory stick available for the 5520.
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by:MikeKane
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Is this the Part # you are ordering?

ASA5520-MEM-2GB=
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by:nappyshock
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Yes
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by:MikeKane
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That PN is a memory "kit".   It only comes with 2 1GB chips.  

There is a lot of discussion about this issue.     Many people are running into the same issue.   Cisco's official line is to open a TAC case and report it.    I think they might exchange the ASA for a unit with 4 slots.    -Or- you could arrange for your reseller to return the unit and exchange for a new model with 4 slots.  

Have a look at this thread from cisco forums.   It basically covers all that.   https://supportforums.cisco.com/message/3152920
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by:nappyshock
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Thanks Mike, it looks like this is a problem to quite a few people.... i'll just leave this question open for a few days to see if any other ideas result.
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by:MikeKane
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No problem.    I'm curious to know how TAC handles this for you....  
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by:nappyshock
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This is going to drag on i think, it's still with TAC, Cisco obviviously don't have a quick solution so i'm closing the question.
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by:nappyshock
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Not resolved but thanks for your time.
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