we are designing our own system and want to be able to dial our clients using a mysql database with their phone numbers in. We then want a pre-recorded message played to them. Somthing like:
" Welcome to XXXXX we have now activated your account.
Press 1 If you understand and would like to end the call.
Press 2 If you would like to speak to an Agent about your account."
For both instances I would like the results of either pressing 1 or 2 to be stored into a mysql database. Also I would want to store if the call was picked up, dead number etc...
Main sssue we are having is that we can only initiate calls directly from extensions currently, as the example below is shown. This example means that extension 4003 rings and then the other number is rang. How can we get the system to do this itself, without the need for a physical phone to be plugged in?