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Adove PDF Error

Posted on 2011-02-22
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Last Modified: 2012-05-11
When trying to open any PDF file using Adobe Reader 7.0 a user gets the follwoing error message "An Internal Error has occured".

Please can anyone help?
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Question by:vision_on
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Expert Comment

by:captain
ID: 34951323
I suggest update to 7.14 just to make sure they are on latest version, before exploring further:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

User must download 7.1 first and then use the 'Check for update' under the Help menu to obtain the patches.

hth
capt.
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Author Comment

by:vision_on
ID: 34951400
I am afraid updating is not an option, this installation of Adobe Reader is on a server that many users RDP to and use.  Strangely I am able to open any PDF docs on this server, therefore I am guessing that maybe it is something to do with her profile.  What do you think??

Cheers
V
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Expert Comment

by:captain
ID: 34951445
Likely, has her profile got the same access rights to the Adobe folders on the server or the location where the PDFs are kept?

It is most probably a permission issue, check the Program Files> Adobe subfolders
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vision_on earned 0 total points
ID: 34959837
FYI - I resolved this issue by recreating he ntuser.dat file. I renamed it and got her to login again. Job done.
Cheers
V.
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Expert Comment

by:captain
ID: 34959883
Excellent. Glad it worked out.
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Author Closing Comment

by:vision_on
ID: 34995309
After much research I came up with the solution.
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Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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