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Adove PDF Error

Posted on 2011-02-22
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Last Modified: 2012-05-11
When trying to open any PDF file using Adobe Reader 7.0 a user gets the follwoing error message "An Internal Error has occured".

Please can anyone help?
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Question by:vision_on
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6 Comments
 
LVL 31

Expert Comment

by:captain
ID: 34951323
I suggest update to 7.14 just to make sure they are on latest version, before exploring further:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

User must download 7.1 first and then use the 'Check for update' under the Help menu to obtain the patches.

hth
capt.
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LVL 1

Author Comment

by:vision_on
ID: 34951400
I am afraid updating is not an option, this installation of Adobe Reader is on a server that many users RDP to and use.  Strangely I am able to open any PDF docs on this server, therefore I am guessing that maybe it is something to do with her profile.  What do you think??

Cheers
V
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LVL 31

Expert Comment

by:captain
ID: 34951445
Likely, has her profile got the same access rights to the Adobe folders on the server or the location where the PDFs are kept?

It is most probably a permission issue, check the Program Files> Adobe subfolders
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LVL 1

Accepted Solution

by:
vision_on earned 0 total points
ID: 34959837
FYI - I resolved this issue by recreating he ntuser.dat file. I renamed it and got her to login again. Job done.
Cheers
V.
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LVL 31

Expert Comment

by:captain
ID: 34959883
Excellent. Glad it worked out.
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Author Closing Comment

by:vision_on
ID: 34995309
After much research I came up with the solution.
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