Solved

User cannot save files when the folder where the file exists is open

Posted on 2011-02-22
6
312 Views
Last Modified: 2012-08-13
I have a user that has a very peculiar problem. If she tries to save a file while the folder where that file is located is open with Windows Explorer, the save does not work. If she closes the folder and then saves, it works fine. Does anyone have an guidance for this?
0
Comment
Question by:adj1984
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 30

Expert Comment

by:ded9
ID: 34951994
Sounds like security software is creating problem.

Boot the computer in safe mode and then try to save the file. If you are able to save the file with the folder open then its the security software.

Reinstall your security software.

Also can try

Go to control panel -user accounts-click change user account control setting-lower the slider to never notify and then click ok.

Now try to save the document.

Can be corrupt folder too. Create a new folder and check.


Ded9
0
 
LVL 8

Expert Comment

by:SeaSenor
ID: 35185544
have you restarted?   :D

If this is a local computer problem, I would as a test, make her an administrator of that computer, then reboot.
If that works, I would delete her profile, and have her log back in to create a new one.

just a thought....
0
 

Author Comment

by:adj1984
ID: 35188293
She is already an administrator and she has restarted many times since the problem began.
0
Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

 
LVL 8

Accepted Solution

by:
SeaSenor earned 500 total points
ID: 35189457
I'd still try a new profile I think.

also...
Is this only happening to her when she's logged in locally on this machine?
Does it happen to her on any other machines?
Does it happen to you or the administrator account when logged in to this machine?
0
 

Author Comment

by:adj1984
ID: 35353608
Recreating the profile fixed the issue.
0
 
LVL 8

Expert Comment

by:SeaSenor
ID: 35355111
dang winderz profiles !!

lol....glad it worked for you.

thanks

0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question