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adj1984Flag for United States of America

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User cannot save files when the folder where the file exists is open

I have a user that has a very peculiar problem. If she tries to save a file while the folder where that file is located is open with Windows Explorer, the save does not work. If she closes the folder and then saves, it works fine. Does anyone have an guidance for this?
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ded9
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Sounds like security software is creating problem.

Boot the computer in safe mode and then try to save the file. If you are able to save the file with the folder open then its the security software.

Reinstall your security software.

Also can try

Go to control panel -user accounts-click change user account control setting-lower the slider to never notify and then click ok.

Now try to save the document.

Can be corrupt folder too. Create a new folder and check.


Ded9
have you restarted?   :D

If this is a local computer problem, I would as a test, make her an administrator of that computer, then reboot.
If that works, I would delete her profile, and have her log back in to create a new one.

just a thought....
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ASKER

She is already an administrator and she has restarted many times since the problem began.
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SeaSenor
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ASKER

Recreating the profile fixed the issue.
dang winderz profiles !!

lol....glad it worked for you.

thanks