Error when trying to sync HTC Evo to Exchange 2003

When trying to configure an Android HTC Evo to exchange server 2003, I get the following error.  "failed to create the account. Please try again later."

Customer replaced a Windows phone which worked just fine so ActiveSync is enabled on the server.

Any ideas?
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ptsolutionsincAsked:
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ptsolutionsincAuthor Commented:
I think I found a possible fix.  HTC required at least Microsoft Exchange 2003 SP2.  The server I am working on has SP1.  Now I need to get the customer's approval to install the update.
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ctc1900Commented:
Make sure the mobile device firmware is up to date. I've seen several issues with Android's 2.1 firmware and our Exchange 2010 environment.  
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ptsolutionsincAuthor Commented:
Yes, I checked that.  They are running Android 2.2.
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ptsolutionsincAuthor Commented:
Upgrading to Exchange Service Pack 2 resolved the issue.  Once installed, the Android connected successfully.
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