Error when trying to sync HTC Evo to Exchange 2003

Posted on 2011-02-22
Last Modified: 2012-05-11
When trying to configure an Android HTC Evo to exchange server 2003, I get the following error.  "failed to create the account. Please try again later."

Customer replaced a Windows phone which worked just fine so ActiveSync is enabled on the server.

Any ideas?
Question by:ptsolutionsinc
  • 3

Expert Comment

ID: 34953057
Make sure the mobile device firmware is up to date. I've seen several issues with Android's 2.1 firmware and our Exchange 2010 environment.  

Author Comment

ID: 34953255
Yes, I checked that.  They are running Android 2.2.

Accepted Solution

ptsolutionsinc earned 0 total points
ID: 34963751
I think I found a possible fix.  HTC required at least Microsoft Exchange 2003 SP2.  The server I am working on has SP1.  Now I need to get the customer's approval to install the update.

Author Closing Comment

ID: 35225440
Upgrading to Exchange Service Pack 2 resolved the issue.  Once installed, the Android connected successfully.

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Default Offline Address List not updating/downloading 2 25
outlook 6 40
SBS 2003 Windows 7 issues 7 21
exchange, activesync 2 10
Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
This video discusses moving either the default database or any database to a new volume.

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question