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Error when trying to sync HTC Evo to Exchange 2003

Posted on 2011-02-22
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Last Modified: 2012-05-11
When trying to configure an Android HTC Evo to exchange server 2003, I get the following error.  "failed to create the account. Please try again later."

Customer replaced a Windows phone which worked just fine so ActiveSync is enabled on the server.

Any ideas?
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Question by:ptsolutionsinc
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Expert Comment

by:ctc1900
ID: 34953057
Make sure the mobile device firmware is up to date. I've seen several issues with Android's 2.1 firmware and our Exchange 2010 environment.  
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Author Comment

by:ptsolutionsinc
ID: 34953255
Yes, I checked that.  They are running Android 2.2.
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Accepted Solution

by:
ptsolutionsinc earned 0 total points
ID: 34963751
I think I found a possible fix.  HTC required at least Microsoft Exchange 2003 SP2.  The server I am working on has SP1.  Now I need to get the customer's approval to install the update.
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Author Closing Comment

by:ptsolutionsinc
ID: 35225440
Upgrading to Exchange Service Pack 2 resolved the issue.  Once installed, the Android connected successfully.
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