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connecting to a server via vpn

I'm a domain admin on a vpn. on one site, we have a server that hosts our domino server. to install the client, you connect to this server to download the exe. from the site it's on, this isn't an issue, however, from off site, while connected via vpn, the server request will always time out. if i am at home, or using an outside line, i can connect to it no problem. both sites have a firewall in place and they are managed by another company. any thoughts on how to fix this or tell the company where to look?
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jessedudgeon
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jessedudgeon
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Ernie BeekCommented:
It seems like traffic from that server to the vpn clients isn't allowed or set up.

The server needs to have a route to the addresses of the vpn clients (through the firewall I assume).
The firewall needs to allow traffic from the server into the vpn tunnel(s) to the vpn clients and vice versa.

It's a bit of a global description. To get into detail we'll need some more info, but then the firewall company should know what to do with this.
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jessedudgeonAuthor Commented:
yea, i do apologize about the lack of info. the firewalls were in place before i got hired on and I just don't have access. I got our senior IT staff to "look into it" and they called the company and they say they don't know why.

I guess a bit more info i could give would be that we have 3 sites total, and the other site used to not work much like mine, and now i have inherited their problem to where my site doesn't work. and they now work fine.
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Ernie BeekCommented:
Well first tell those guys what I posted before. If they're any good, they know what to do.
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