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Windows 7 x86 network file transfer problem to Windows Server 2008 R2

Posted on 2011-02-22
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Last Modified: 2012-05-11
Hello all,

My company is starting the transition to Windows 7 from Windows XP.  We skipped Vista since software programs we use were not yet ready to move forward at the time.  At this point the software is finally catching up with the times so we are in the early stages of rolling out Windows 7 to new systems.  Most of our servers are still Windows Server 2003 R2 but we have some new servers that we setup as Windows Server 2008 R2.

We have had no problems accessing any of our servers from our Windows XP systems but we recently noticed a problem with our Windows 7 systems.  The current systems we have gotten up on Windows 7 are running the 32-bit x86 version (unfortunately it is again a limitation of one piece of software we need to use that limits us to 32-bit instead of rolling out 64-bit).  The Windows 7 systems have no problems accessing or conducting file transfer operations on our older Windows Server 2003 R2 boxes.  The problem is when the Windows 7 systems conduct a file transfer to or from a Windows Server 2008 R2 box.  I get the 'copying item' dialog window and for time remaining it claims 'Calculating...' and it just sits there.  The file does get transfered but the dialog window never goes away and killing it off in task manager requires starting a new explorer.exe process.  Also, when shutting down the Windows 7 system will hang on the 'Logging off' screen and requires a dirty shutdown.

I have been able to replicate this behavior on multiple Windows 7 systems (Dell Latitude E6400, E6510, HP Pro3000 desktop) attempting to copy to multiple Windows Server 2008 R2 servers (HP ProLiant DL380 both physical and virtual boxes and a custom stand alone box).  Attempting to copy from one Windows 7 system to another also reproduced this behavior.

Out of curiosity I setup a Windows 7 x64 system and tried a file transfer and it worked properly.  Also, on one of the x86 systems I tried a file transfer to the new Windows 7 x64 system and it worked!

I also applied SP1 to the Windows 7 and the Windows Server 2008 R2 systems with the same results.

What is going on here?

I really need help since I can't figure this out.

J

 File Transfer dialog window
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Question by:JACarlson8
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8 Comments
 

Expert Comment

by:mansoflaco
ID: 34952671
Hello, JACarlson8.
You have a very interesting problem...
Maybe I can´t solve your main problema but I can tell you my experience with your "secondary problem" (dirty shutdown of Windows 7). I had experienced exactly the same problem, and I could solve it after upgrading mi BIOS. Apparently, the MOBO couldn't solve the software order to shutdown.

Try it and tell us if it worked!
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Author Comment

by:JACarlson8
ID: 34952714
mansoflaco,

All the systems I have been testing with are up on the latest BIOS and firmware levels as well as the latest patches.  I've tried both patched and unpatched to see if that might make a difference but it did not.

I have no shutdown issues with any systems unless I attempt a file transfer.

J
0
 

Expert Comment

by:mansoflaco
ID: 34952715
About your main question, Have you pinged the Server? Have you tried transfering less sized files? For example a simple .txt with the word "Hello" written on it?
0
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Author Comment

by:JACarlson8
ID: 34952781
Yes, yes, and yes.  I am able to ping the server and am able to browse the server through windows explorer with no issues.  When I attempt the file transfer it actually does go through but it does not appear to be doing anything on the Windows 7 x86 system.  Also, I have tried the file transfer from the server going a Windows 7 x86 system and have no problems going that way.

J
0
 

Expert Comment

by:mansoflaco
ID: 34952942
After all you said, IMHO It seems like a Windows bug. The same behavior has been reproduced with diferent hardware, servers, file sizes and situations, but with one common factor: Windows 7 32 bits against Windows Server 2008 R2.

Maybe you want to try Teracopy or NiceCopier (file transfer software).

Greetings
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Expert Comment

by:mansoflaco
ID: 34953093
Try disabling Remote Differential Compression feature (Start -> Control Panel -> Programs & Features -> Turn Windows features on or off -> Uncheck Remote Differential Compression).
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Author Comment

by:JACarlson8
ID: 34953679
I've tried killing off Remote Differential Compression last week since I found that in a search but it made no difference.

BTW... I have killed off antivirus on all these systems to see if that could possibly be a problem but that did not help either.

J
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LVL 42

Accepted Solution

by:
paulsolov earned 250 total points
ID: 35073709
Follow the steps and disable SMB 2.0 on the server

http://www.petri.co.il/how-to-disable-smb-2-on-windows-vista-or-server-2008.htm

Next time put the question in the server zone, will probably get a faster responce from the group
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