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Outlook 2003 - Contacts Folder shows as Bold with a count next to it

Posted on 2011-02-22
Medium Priority
Last Modified: 2012-05-11
I have a user (owner of the company) that wants to know why his Contacts folder (using exchange 2007, outlook 2003) shows as Bold and has a Count next to it Ex: (9)

He only has contact that shows bold and it's a Distribution group.

Thanks in advance.
Question by:BFanguy
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LVL 44

Expert Comment

ID: 34952611
These folders contain unread items. Right click and mark them as read

Accepted Solution

Frank_Alphaserveit earned 1000 total points
ID: 34952613
if he right clicks on "Contacts" and selects "Mark All As Read" does the Bold and number go away?

Expert Comment

ID: 34952619
That signifies a new item is there for viewing.  The count next to it shows the number of item items.  He might of added new items and it is explaining just that.

Author Closing Comment

ID: 34952635
simple,  that worked, thanks
LVL 44

Expert Comment

ID: 34952648
Check if there is any child folder created under it.

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