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Outlook 2003 when I try to auto archive I receive the following error "the operation failed. An object could not be found"

Posted on 2011-02-22
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Last Modified: 2012-05-11

When I try to auto-archive I receive the following error "the operation failed. An object could not be found".

Dear all,

The original install was Outlook 2002 before upgrading the 2003 SP3 a couple years back.

I've tried emptying tmp folders
Replacing the profile by renaming the *.srs files.
Removing existing .pst's.

Could there be ghost folders preventing the archiving?

Thanks.

Regards,

Craig.

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13 Comments
 
LVL 6

Expert Comment

by:chuck-williams
ID: 34953007
If you are running in an exchange environment, try and delete and recreate your Outlook profile. You can do that in the mail options under control panel. You can just try recreating your ost file (if you have one), but this will do the same thing.

If that doesnt work you can try a detect and repair in outlook. I believe it is under the help menu.

Lastly it may be a windows profile issue. If you are running Windows XP you can log on as a local administrator and under C:\Documents and Settings, rename the user profile to user.old. then you can log in and get a fresh profile and set up outlook again. If this fails and you want the profile back by logging in as a local admin deleting the new profile and renaming the old profile back. If it owrks you will just have to migrate your documents, favorites, etc to the new profile. Note: You may have to reboot before renaming profiles.

Some people would suggest reinstalling office but I rarely see this work.
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LVL 6

Expert Comment

by:chuck-williams
ID: 34953022
Im sorry I should of been more descriptive, under the first option after you delete the outlook profile, you open up outlook and set it up as if it was the first time using it. Please note the location of your pst files before doing this.
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Author Comment

by:Performance_Improvements
ID: 34953927

Thank you for your prompt reply, appreciated.

Will deleting the mail profile remove the existing sub folder structures, there are hundreds of organised sub folders that must remain? This is why I renamed the *.srs in the app data.

Similarly creating a new Windows profile might have similar consequences.
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Expert Comment

by:chuck-williams
ID: 34954027
It depends on how Outlook is receiving email. If it is using exchange then all the email is stored on the server. If you are using cached exchange mode the email will also be stored in a ost file. Since you are talking about archiving mail I would assume you are using exchange. Any other mail stored outside of exchange would be in a personal folder (pst) file. If you are like me and want to be careful the first time you try something, you can just create a second profile in the mail properties (under control panel) and set it as the default. Then you can switch back if you need to. Unless you have some sort of configuration I am unaware of you will not have any issues creating a new outlook profile and will not lose any data (except the signature). But when unsure it doesnt hurt to be extra cautious. Let me know how it goes.
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Expert Comment

by:chuck-williams
ID: 34954039
Oh sorry I may have read the question wrong. The subfolders should be either on exchange or the pst file itself, depending on how Outlook is configured.
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Author Comment

by:Performance_Improvements
ID: 34963408
Thanks again for the comments. You were right removing the profile and a reinstall of Outlook allowed the Archving to begin.

Half way through, after around 5GB I received the following error
"error while archiving folder inbox in store unknown error".

Despite having SP3 I tried the following Microsoft suggestion but I still get the same message when I try to continue with the archiving.

http://support.microsoft.com/kb/888089

Any suggestions appreciated?

Thanks.  
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Author Comment

by:Performance_Improvements
ID: 34963565
I've tried beginning with a new pst. however I get the same error message.
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LVL 6

Expert Comment

by:chuck-williams
ID: 34963570
That was the first thing that came to mind, is the pst file you are using in the new format or the older format (Office XP and earlier). Make sure the pst file is the new format. If it is then it should allow you up to 20GB by default (I ran into this limit the other day lol). It may be a corruption in the mailbox itself or the ost file. You can turn off cached exchange mode and try again. even if there is a corruption it may still copy over at this point. Try it and let me know.
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Author Comment

by:Performance_Improvements
ID: 34963659
Yes the .pst is in the new format "Personal Folders File", and unfortunately "cached exchange mode" is not enabled, I am going to configure RPC over https after the archiving is complete.

Thanks.

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LVL 6

Expert Comment

by:chuck-williams
ID: 34963687
How are you trying to archive? Older than 6 months, or certain folders, or is this an ex user and everything.
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Author Comment

by:Performance_Improvements
ID: 34963710
It's my MD with 11 years of email.

Yes older than two years because of the quantity of sub folders.

Thanks.
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LVL 6

Accepted Solution

by:
chuck-williams earned 500 total points
ID: 34963850
Are you the exchange admin? Never really said but it sounds like a corrupt mailbox. It gets kinda sticky here. 11 year old mailbox is quite likely to have a corruption or two. If you are the admin you may have to scan or repair the exchange database:

NOTE MAKE SURE A BACKUP IS DONE BEFORE TRYING ANYTHING

http://webcache.googleusercontent.com/search?q=cache:Muzca594PYwJ:www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_22472464.html+how+to+fix+exchange+mailbox+corruptions&cd=3&hl=en&ct=clnk&gl=us&source=www.google.com

Doing this will have implications on all user mailboxes and could lead to mail being purged if it is considered corrupt. So if you do not want to deal with that you may want to try this:

Use outlook to export the entire mailbox to a pst file. Of if that doesnt work use EXMerge (Assuming Exchange 2003). Delete the mailbox. Run a scanpst on the file and see if there are any other corruptions. Then import back into a newly created mailbox attached to your existing account.

0
 

Author Comment

by:Performance_Improvements
ID: 34966903
I'm not specifically Exchange, clearly.... Yes our environment is Exchange 2003. Thanks for the suggestion, i'll try EXMerge and scan the pst.

Thanks again.

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