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Outlook 2010 custom template reverts changes after sent

Posted on 2011-02-22
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Last Modified: 2012-08-14
I am running Office 2010 32bit on a Windows 7 64 bit OS.

I have some custom templates created in Outlook 2010 that I use frequently. They are general templates that I add/modify before sending.

This has worked fine for me in the past.

I have just noticed that now when I make the modifications they revert to the default template once I send it.
E.g. Let's say my templates body states "There will be an outage on" and I add "Thursday, February 24" to it. After I press "send" the recepient only recieves  "There will be an outage on".

I checked my "Sent" folder and found the last time it worked correctly was on Jan 31. I haven't installed anything other than MS Updates. I uninstalled all the updates related to Office but still no luck. Anyone have any ideas?
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Question by:CimConcepts
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Expert Comment

by:Drew5x5
ID: 34971296
I am having the same problem, but I have discovered that the problem only occurs for me when I have two Exchange accounts set up in Outlook and I switch to the second account in the "from" field of the template.  If I leave the default account in the "from" field it works fine, but switching to the other account is what seems to cause the problem.

To work around this problem, I choose "Other Email Address" in the from field and type in the e-mail address of the secondary account.  This allows the template to go out properly from the correct address.  The only problem with this work-around is that this bypasses the new feature I am so fond of in Outlook 2010 > putting a record of the sent e-mail in the sent items folder of the second account.  With this work around, the record of the sent e-mail will be placed in the sent items folder of the default account instead.

Does anyone else know a better way to fix this problem?
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Author Comment

by:CimConcepts
ID: 35098258
I only have one account so this workaround does not apply in my case. I'm wondering if it may be a corrupt profile. My last resort will be blowing out my profile and see if that changes anything.
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Accepted Solution

by:
CimConcepts earned 0 total points
ID: 35383340
I tried deleting and re-creating my profile with no luck. I did get it to work by clicking the "Save" button before sending. The oft template file doesn't get modified when "Save" is clicked and I can't find anywhere on the disk where it actually gets saved to.

With this method I can open the template, make changes, click "save" then "send" and the email will be delivered with the changes (if I don't click "save" the email reverts to the original template and is delivered). The email template itself does not get modified with this process.
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Author Comment

by:CimConcepts
ID: 35383368
Correction - I found that it saves as a .msg in your default save location.
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Author Comment

by:CimConcepts
ID: 35383681
Found a work around solution that may help others.
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Author Closing Comment

by:CimConcepts
ID: 35414411
Found my own solution
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