Solved

Outlook 2010 custom template reverts changes after sent

Posted on 2011-02-22
7
1,620 Views
Last Modified: 2012-08-14
I am running Office 2010 32bit on a Windows 7 64 bit OS.

I have some custom templates created in Outlook 2010 that I use frequently. They are general templates that I add/modify before sending.

This has worked fine for me in the past.

I have just noticed that now when I make the modifications they revert to the default template once I send it.
E.g. Let's say my templates body states "There will be an outage on" and I add "Thursday, February 24" to it. After I press "send" the recepient only recieves  "There will be an outage on".

I checked my "Sent" folder and found the last time it worked correctly was on Jan 31. I haven't installed anything other than MS Updates. I uninstalled all the updates related to Office but still no luck. Anyone have any ideas?
0
Comment
Question by:CimConcepts
  • 5
7 Comments
 

Expert Comment

by:Drew5x5
ID: 34971296
I am having the same problem, but I have discovered that the problem only occurs for me when I have two Exchange accounts set up in Outlook and I switch to the second account in the "from" field of the template.  If I leave the default account in the "from" field it works fine, but switching to the other account is what seems to cause the problem.

To work around this problem, I choose "Other Email Address" in the from field and type in the e-mail address of the secondary account.  This allows the template to go out properly from the correct address.  The only problem with this work-around is that this bypasses the new feature I am so fond of in Outlook 2010 > putting a record of the sent e-mail in the sent items folder of the second account.  With this work around, the record of the sent e-mail will be placed in the sent items folder of the default account instead.

Does anyone else know a better way to fix this problem?
0
 

Author Comment

by:CimConcepts
ID: 35098258
I only have one account so this workaround does not apply in my case. I'm wondering if it may be a corrupt profile. My last resort will be blowing out my profile and see if that changes anything.
0
 

Accepted Solution

by:
CimConcepts earned 0 total points
ID: 35383340
I tried deleting and re-creating my profile with no luck. I did get it to work by clicking the "Save" button before sending. The oft template file doesn't get modified when "Save" is clicked and I can't find anywhere on the disk where it actually gets saved to.

With this method I can open the template, make changes, click "save" then "send" and the email will be delivered with the changes (if I don't click "save" the email reverts to the original template and is delivered). The email template itself does not get modified with this process.
0
Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

 

Author Comment

by:CimConcepts
ID: 35383368
Correction - I found that it saves as a .msg in your default save location.
0
 

Author Comment

by:CimConcepts
ID: 35383681
Found a work around solution that may help others.
0
 

Author Closing Comment

by:CimConcepts
ID: 35414411
Found my own solution
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now