Why does the print spooler stop automatically in windows 7

Posted on 2011-02-22
Medium Priority
Last Modified: 2012-05-11
when trying to add a network printer the print spooler stops, i restart and as soon as i try to add a printer it stops again.
Question by:slt6148
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Expert Comment

by:Rodney Barnhardt
ID: 34955517
Is the driver on the print server compatible with Win7?
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Expert Comment

by:Rodney Barnhardt
ID: 34955534
I know we have Win2003 print servers, and I just had to build a 2008 with both x64 and x86 drivers for all of our printers to get our Win7 clients working properly.

Accepted Solution

slt6148 earned 0 total points
ID: 34955626
yes it is and i have resolved this by doing the following:
If it is a local printer (My Computer), go to the following registry keys and delete the respective entries:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\ Windows NT x86\ Drivers\Version-2\
If it is a network printer (network printer server or \\), go to the following registry keys and delete the respective and entries:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\ LanMan Print Services\Servers\\Printers\
After the registry edit, you need to stop and restart the spooler service. At this point, you'll be able to reinstall the printer driver correctly.
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Expert Comment

by:Rodney Barnhardt
ID: 34955698
I have had to do something similar to this on some machines when trying to replace a new print server with the same name as the old one, but I haven't seen it when adding printers for the first time.
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Expert Comment

ID: 35213332
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.

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