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Failed Restore - Cannot log on to MAPI with the specified credentials.

Posted on 2011-02-22
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Last Modified: 2012-05-11
I am attempting to restore a users calendar due to it being mysteriously wiped out.  I am receiving an error that says "0xe00002fe - Cannot log on to MAPI with the specified credentials." and the restore fails.  My Backup server is Server 2008 64-bit Standard, and I am backup in Exchange 2003 on Server 2003 Standard.  I am running Backup Exec 2010.  I have looked everywhere for an answer but am only finding people having problems backing up the data.  All my backups are successful, and have been for months.  This is the first restore I have tried.  I use the Domain Admin for the Backup Service Account.  The domain admin has a mailbox set up and has been sending mail for years, it is a unique username, it is not hidden from the GAL.  Those are just some of the solutions I have found.  How can I get this restore to be successful???
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Question by:mfehrmann
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by:Amit
ID: 34954709
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by:Amit
ID: 34954713
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by:Amit
ID: 34954719
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by:mfehrmann
ID: 34954749
I've gone through all of these.  The problem is not my backups, I cannot RESTORE!  My backups are all successful using GRT, I am now unable to restore which is why I am having such a hard time finding a solution.  All of the articles you listed I read already, I searched for a good two hours before posting the question.  Any help with a restore other than more hyperlinks to articles I've already read woudl be great.
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by:mfehrmann
ID: 34954814
What I find very odd, is that if I go to the backup job, and test credentials, they fail?  But how would the backup have been successful for months, longer than my history even goes back?  
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by:Dunedan79
ID: 34955016
A few things to check:

Is the Backup Exec service account a full Exchange admin?

Are the Exchange tools installed on the backup server(s)?

Have you installed a MAPI client or utility on the backup server?
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by:mfehrmann
ID: 34955134
What are the Exchange Tools???

I do have a MAPI Client installed
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by:mfehrmann
ID: 34955723
Installed the MAPI client and that solved the issue, backup is now successful.  
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by:Dunedan79
ID: 34961300
By Exchange tools I mean the Exchange System Manager. I'm glad the MAPI client fixed your issue.
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by:mfehrmann
ID: 34961322
Well, now I'm not sure it did.  I got a successful restore, but nothing showed up in this users calendar.  Then I restored from a different date, and the MAPI failure is back.  I'm running it again now, so I will keep this group up to date.  Are the Exchange System Manger tools required on the backup server to restore individual items?
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by:Dunedan79
ID: 34961575
I have worked with Backup Exec for 11 years and having the Exchange tools, a MAPI client, and an active mailbox for the service account have corrected a slew of backup/restore errors.

Can you redirect the backup of the calendar to a test account? If you see anything then it restored something. You would also then be able to copy the data between accounts.
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by:mfehrmann
ID: 34962553
OK, here is what I have set up.

Backup server is 2008R2 - Backup Exec 2010R2
Exchange server 2003 on Server 2003

Using Domain Admin as backup exec user, has all privelages, and active mailbox.  All backups of Exchange are perfect, however unable to restore this users calendar.  

I am attempting to restore to a test mailbox now, but I'm sure it will fail with this MAPI failture again.  Below is the error message from Backup Exec.

Restore    V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

V-79-57344-760 - Unable to open the item Mailbox Store (EXCHANGE) - skipped.

Someone, Please Help!!!
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by:Dunedan79
ID: 34963876
OK, another thought. In Exchange 2003 Microsoft decided to lock down domain admins from reading every users mail. If you have the reg hack to see the advanced security tab in AD, please check to see that the service account has send-as and receive-as set to allow for the user you are trying to restore to. Domain admins will inherit a deny to these.
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by:mfehrmann
ID: 34964032
I do have the reg hack in place, so I went to the security for that user, and made sure domain admins had Full Privelages.  I am re-running the restore now.  I also opened up a case with Symantec.  I am going on two days of fighting with this, which is too long for something that should have worked the first time around.  

If all my Exchange backups are successful for months maybe years, why wouldn't a simple restore work properly!!!!

Not happy with Symantec right now
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by:mfehrmann
ID: 34964447
Same MAPI error.  This is getting very frustrating.  
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by:Dunedan79
ID: 34970666
I am assuming that your BE system account is not hidden from the address book and that it has had at least one email message sent to it to "activate" the mailbox. The next diagnostic step is to create a new mail-enabled account, send an email to the mailbox, add the account to domain admins and make it a full Exchange admin. Add it to the local admins group of the Exchange server. Now use that for the credential account for the restore and see if there is any change.
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by:mfehrmann
ID: 34970744
Here is where I am at, and I thank you very much for helping me through this.

I wanted to know if it was the certain user I am trying to restore to that was causing the problem.  So I deleted two folders out of my own account, and tried recovering just the two folders in my own inbox.  Same Failure.  V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

Now, one thing to mention.  Because I didn't know that BE has to "stage" the entire Information store before it can attempt a restore, I had to hang a USB external drive off the server so I had enough room to stage the infromation store.  This shouldn't matter because it is local storage, and it is plenty fast using USB 2.0.  So I figured i would toss that in there as a possible issue.

The user account i am using for BE is my domain admin acct, not hidden from GAL.  Has been mail enabled for years, and has had lots of mail sent back and forth from the account.  This acct has been active since before I even stepped foot in the door here 8 years ago.  So there should be no issues with the account.

I am now creating a brand new user, going to mail enable, give proper credentials and will try again.  I have a case open with Symantec, but they aren't getting back to me very quickly.  I will keep the group posted.  Please feel free to suggest anythign else I can try, I have off tomorrow and woudl like to get this users calendar restored today!!

Thanks all
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by:mfehrmann
ID: 34970887
Backup failed with new user created.  Same MAPI error.

I am restoring from Tape, I am seeing some articles that reference problems backing up to take, but nothing on a restore.

Is there any way to tell it to keep the staged information store on the disk so I can just keep trying different things to access it, rather than it having to stage the entire thing on each try?
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by:Dunedan79
ID: 34971150
Hmm, I recall having done a media export in years past that basically pulls the files off onto disk. When I did this I was trying to get the edb file off so I could open it with an Exchange utility to read the mailboxes and folders like a huge pst file.

If you can get a media copy job to let you copy to B2D files that would speed things up quite a bit. As for saving the staging to use for another attempt, I don't think you can.
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by:mfehrmann
ID: 34971710
I don't see an option to use that route with this backup.  Because it is just an information store backup, it wasn't to be restored directly to an exchange server.  

So I started another test as well.  I deleted two of my own folders out of my Inbox.  I am restoring them with my own user name in BE.  I gave myself all the correct rights.  Which most I had anyways due to me being the Domain Admin.  I curious if this will work, how could my username fail to log into MAPI if it is my account right?  

I am finding in some article, that people are pointing their fingers at Microsoft for this not working, something about Exchange 2003 MAPI.  Anyone heard of that?
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by:mfehrmann
ID: 34972083
Failed even using my own username.  

I'm staring to think this is not a username issue, nor a permissions issue at all.  Anyone have any ideas???
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by:mfehrmann
ID: 34973143
I have Symantec on the line, they are having me first duplicate the data to disk.  Then going to start playing with it until it is fixed.  I'll keep the group posted.
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by:Dunedan79
ID: 34973687
OK, I have heard of MAPI issues with Exchange 2003 if the version of MAPI on the backup server(s) and Exchange are not the same. Clients like Outlook do not install the same files and in the past I have had to replace the MAPI dlls on the backup server with the ones off of the Exchange server.
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by:mfehrmann
ID: 34973703
Oh and see my Exchange server is from 2003, and my backup server is brand new with Outlook 2010 on it.  So I'm sure they are different.
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by:Dunedan79
ID: 34973977
You might try renaming the MAPI dlls and copying in the ones from Exchange. I haven't tried that with Outlook 2010 but I have with Outlook 2003. It complained about "damaged" dll files but worked fine.
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mfehrmann earned 0 total points
ID: 35000247
Had Symantec work on my system for hours and hours.  They finally gave up and told me because I had Advanced Open File Option enabled, that single item restores were not going to be possible.  I am done with Symantec after this experience.  If having AOFA enabled was such a critical error on my part, why isn't there warning messages, or asteriks telling me that somewhere in the system.  Basically they told me the only way to get single items back is to restore the entire Information Store, rename and mount it.  Then use a tool called ExMerge to merge data back in our production Information Store.  That is not at all acceptable to me, nor do I know how to use ExMerge to do this.  Not happy with them, and am already in process of phasing out their software.
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by:Dunedan79
ID: 35010649
AOFO and Exchange are not designed to go together, that is true.

If you want Exchange backups and are not required to send tapes offsite I would look into AppAssure Replay. This backup tool is disk-to-disk based, does backup and deduplication, and will let you restore granular items in minutes. We use BE to send store backups offsite and Replay to recover anything deleted back to 3 weeks.
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by:mfehrmann
ID: 35010694
Do you know what the purchase price on that software was?  I am looking at their site now, but want to know what it will cost me if I download this trial and test it out.  I am done with Symantec at this point.
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by:Dunedan79
ID: 35010768
We bought the software a few years ago so the price will have changed. They charged for the agent (AD, Exchange, SQL, etc) and for Exchange by the mailbox. The licenses we got were perpetual, in that you only had to pay maintenance if you wanted tech support and free upgrades after the first year.

I would suggest asking for a quote. The software is easy to install so a trial isn't a big deal. Considering all that you can do with Replay I have to say the price for the options and performance is a good deal.
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by:mfehrmann
ID: 35042637
For anyone with this issue.  Please check your backup properties.  If you have Advanced Open File Option enabled, you are out of luck.  I did test this now multiple times.  Did a backup with AOFA disabled, and can restore single items just fine now.  Went back to any backup with AOFA enabled, and am unable to restore any single items in mailboxes.  Not cool Symantec.  Huge product flaw in my opinion
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by:Niko6323
ID: 37495121
Ok i am now having the same issues with this on both of my mail servers has anyone heard anything else about this before i send symantec packing for good ?
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by:mfehrmann
ID: 37495387
Do you have Advanced Open File enabled on the jobs?  That will cause that the errors.
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