Windows XP cannot access the Internet

I have a windows xp sp2, I am able to ping an outside domain name, but I cannot access the internet with IE, or Firefox. I am able to update my antivirus and I have done a full scan, but it cannot find any virus, spyware, etc.. (I have Trendmicro). Everything else works fine, but I cannot surf the Internet. I can get my e-mail with Outlook 2007, but if I need to look up a site, I cannot do it.
Mario GonzalezIT MGRAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
Rahul AgarwalConnect With a Mentor Team LeaderCommented:
Check if you have any Proxy enabled in IE and Firefox (on installing Firefox, it imports everything from IE)
Go to Tools > Internet Options > Connections Tab > Click on "Lan Settings" Button. Then uncheck "Automatically Detect Settings" and uncheck "Use a Proxy Server for your LAN".

It should resolve the issue.
0
 
10023Web site maintenance and designCommented:
Since you are able to point outlook to the address but not automatically resolve the address ... it could be DNS
try
ipconfig /release
ipconfig /flushdns
ipconfig /renew
at the command line as Administrator
0
 
jmnfCommented:
Compare the way Antivirus and outlook connect to the internet with IE, Firefox connection settings.
Are you inside a network? Maybe you should check proxy or firewall exception, or ask the network adminstrator for access if you are in a network.
0
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 
CarlosGalindoCommented:
Have you install a new aplication or  a new antivirus recently ?
0
 
optomaConnect With a Mentor Commented:
What scans have you ran?
Could be a "hidden proxy" set on machine
Run a quick scan with Hitmanpro which can detect if present
http://www.surfright.nl/en/hitmanpro
0
 
xavixsbCommented:
Try detecting spy/virus with Malwarebytes.
 It's free http://www.malwarebytes.org/

Some spy/virus modify dns internally or/and hosts file
0
 
Sudeep SharmaTechnical DesignerCommented:
Does your TrendMicro comes with some sort of Firewall built in, try disabling it and try again.

Sudeep
0
 
Guillermo FeijóoSystems administratorCommented:
Hi:

      As someone told up, if you can update things and get new mail from mail client, the problem is in DNS configuration or in firewall configuration.

      Try to disable firewall and go to internet. If dont works, then do an ipconfig /all in a command line, and see what DNS´s you have there.

      Then change DNS config to 8.8.8.8 , (google DNS). try again internet. If works, then your DNS´s configuration isn´t correct, or maybe that DNS´s are down.
0
 
phototropicCommented:
It may help to reset your hosts file, using something like Hostsxpert:

http://www.funkytoad.com/index.php?option=com_content&id=13

Some malware can mess with the hosts file or lock it to prevent reset or editing.
0
 
Mario GonzalezIT MGRAuthor Commented:
IE had proxy enabled, once I unchecked the box, it worked
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.