Windows XP cannot access the Internet
I have a windows xp sp2, I am able to ping an outside domain name, but I cannot access the internet with IE, or Firefox. I am able to update my antivirus and I have done a full scan, but it cannot find any virus, spyware, etc.. (I have Trendmicro). Everything else works fine, but I cannot surf the Internet. I can get my e-mail with Outlook 2007, but if I need to look up a site, I cannot do it.
ASKER CERTIFIED SOLUTION
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Compare the way Antivirus and outlook connect to the internet with IE, Firefox connection settings.
Are you inside a network? Maybe you should check proxy or firewall exception, or ask the network adminstrator for access if you are in a network.
Are you inside a network? Maybe you should check proxy or firewall exception, or ask the network adminstrator for access if you are in a network.
Have you install a new aplication or a new antivirus recently ?
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Try detecting spy/virus with Malwarebytes.
It's free http://www.malwarebytes.org/
Some spy/virus modify dns internally or/and hosts file
It's free http://www.malwarebytes.org/
Some spy/virus modify dns internally or/and hosts file
Does your TrendMicro comes with some sort of Firewall built in, try disabling it and try again.
Sudeep
Sudeep
Hi:
As someone told up, if you can update things and get new mail from mail client, the problem is in DNS configuration or in firewall configuration.
Try to disable firewall and go to internet. If dont works, then do an ipconfig /all in a command line, and see what DNS´s you have there.
Then change DNS config to 8.8.8.8 , (google DNS). try again internet. If works, then your DNS´s configuration isn´t correct, or maybe that DNS´s are down.
As someone told up, if you can update things and get new mail from mail client, the problem is in DNS configuration or in firewall configuration.
Try to disable firewall and go to internet. If dont works, then do an ipconfig /all in a command line, and see what DNS´s you have there.
Then change DNS config to 8.8.8.8 , (google DNS). try again internet. If works, then your DNS´s configuration isn´t correct, or maybe that DNS´s are down.
It may help to reset your hosts file, using something like Hostsxpert:
http://www.funkytoad.com/index.php?option=com_content&id=13
Some malware can mess with the hosts file or lock it to prevent reset or editing.
http://www.funkytoad.com/index.php?option=com_content&id=13
Some malware can mess with the hosts file or lock it to prevent reset or editing.
ASKER
IE had proxy enabled, once I unchecked the box, it worked
try
ipconfig /release
ipconfig /flushdns
ipconfig /renew
at the command line as Administrator