[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 673
  • Last Modified:

Windows XP cannot access the Internet

I have a windows xp sp2, I am able to ping an outside domain name, but I cannot access the internet with IE, or Firefox. I am able to update my antivirus and I have done a full scan, but it cannot find any virus, spyware, etc.. (I have Trendmicro). Everything else works fine, but I cannot surf the Internet. I can get my e-mail with Outlook 2007, but if I need to look up a site, I cannot do it.
0
Mario Gonzalez
Asked:
Mario Gonzalez
2 Solutions
 
Rahul AgarwalTeam LeaderCommented:
Check if you have any Proxy enabled in IE and Firefox (on installing Firefox, it imports everything from IE)
Go to Tools > Internet Options > Connections Tab > Click on "Lan Settings" Button. Then uncheck "Automatically Detect Settings" and uncheck "Use a Proxy Server for your LAN".

It should resolve the issue.
0
 
10023Commented:
Since you are able to point outlook to the address but not automatically resolve the address ... it could be DNS
try
ipconfig /release
ipconfig /flushdns
ipconfig /renew
at the command line as Administrator
0
 
jmnfCommented:
Compare the way Antivirus and outlook connect to the internet with IE, Firefox connection settings.
Are you inside a network? Maybe you should check proxy or firewall exception, or ask the network adminstrator for access if you are in a network.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
CarlosGalindoCommented:
Have you install a new aplication or  a new antivirus recently ?
0
 
optomaCommented:
What scans have you ran?
Could be a "hidden proxy" set on machine
Run a quick scan with Hitmanpro which can detect if present
http://www.surfright.nl/en/hitmanpro
0
 
xavixsbCommented:
Try detecting spy/virus with Malwarebytes.
 It's free http://www.malwarebytes.org/

Some spy/virus modify dns internally or/and hosts file
0
 
Sudeep SharmaTechnical DesignerCommented:
Does your TrendMicro comes with some sort of Firewall built in, try disabling it and try again.

Sudeep
0
 
Guillermo FeijóoSystems administratorCommented:
Hi:

      As someone told up, if you can update things and get new mail from mail client, the problem is in DNS configuration or in firewall configuration.

      Try to disable firewall and go to internet. If dont works, then do an ipconfig /all in a command line, and see what DNS´s you have there.

      Then change DNS config to 8.8.8.8 , (google DNS). try again internet. If works, then your DNS´s configuration isn´t correct, or maybe that DNS´s are down.
0
 
phototropicCommented:
It may help to reset your hosts file, using something like Hostsxpert:

http://www.funkytoad.com/index.php?option=com_content&id=13

Some malware can mess with the hosts file or lock it to prevent reset or editing.
0
 
Mario GonzalezIT MGRAuthor Commented:
IE had proxy enabled, once I unchecked the box, it worked
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now