Outlook 2007 will not receive e-mail (outlook.ost not synchronized with exchange).

I receive an error from Outlook 2007 that was fine yesterday.  "Outlook is using an old copy of your offline folder file (.ost).  Exit Outlook, delete the .ost file, and restart Outlook.  A new file will be automatically created the next time you initiate a send/receive."

Unfourtunately there is no .ost file to be found anywhere on the HDD.  I have tried to add the file from a fresh install (different computer, just because we will try anything sometimes) and it made no difference.

Help, Please
ImTenaciousAsked:
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TNP_DougConnect With a Mentor Commented:
If there is no OST where BCipollone suggested you check then you can manually check the following locations:

Win XP:

C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

Win Vista\7

C:\Users\username\Appdata\Local\Microsfot\Outlook

Change username to the appropriate user.

Look for a file with a .ost extension and delete it.
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BCipolloneCommented:
Tools>Account Settings > Data Files

Check for any OST there... if there is one click on it then click on go to file location. Delete the OST.

You may need to re-create the mail profile if you can not find any of the data files.
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Mohammad Ishtyaq KhatriCommented:
are you able to resolve the name while configuring the outlook profile. I suggest you to not use the cache mode at this movment, It seems that the outlook is not contacting the exchange server.
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ImTenaciousAuthor Commented:
The outlook.ost file can be evasive.  I was able to locate (with the help of "data files" ) identify the path where the user was storing the outlook file and rename the it, then restart outlook. problem resolved.  Also addressed the user path and moved the outlook.ost back to the proper LOCAL hdd FOLDER.

THANK YOU ALL FOTHE HELP.

Robert
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BCipolloneCommented:
Soo.... why didn't I get points for that? Hmm...
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