Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Lotus Notes 6.5.4 display issue in Win7 64-bit

Posted on 2011-02-22
Medium Priority
Last Modified: 2013-12-18
I am testing a new Windows 7 64-bit installation and am running into a display issue with Lotus Notes 6.5.4.  As you can see in the attached image, certain areas of the screen are cut off and seem to be mirroring other parts of the same window.  I believe it has something to do with a multi-monitor setup (laptop screen w/ external monitor -- 2 different resolutions).  Windows XP (32-bit) on the same computer (and same external monitor setup) does not produce this.  I am able to temporarily fix the issue by closing & re-opening the tab.

I understand this is an older version of the Lotus Notes client.  Upgrading is not an option as we will eventually (could be years) be moving to Exchange.  Is this something I just have to deal with, or is there a setting somewhere that can fix this?
Question by:JaZz0r
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
  • +1
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 34956353
Think what Notes does is pickup the resolution settings from the existing desktop. Meaning, that to 'fix' this, you might have to either try different desktop resolutions, or maybe just try increasing the refresh rate if possible.
LVL 46

Expert Comment

by:Sjef Bosman
ID: 34958873
I'd say upgrading definitely *is* an option. There is virtually no point in moving to Exchange, certainly not with Notes R852, or are they using some "convincing" reasons of the non-financial kind?

Please read this:

Did you ever ask for a quote?
LVL 11

Expert Comment

ID: 34959583
I use 6.5.4 on Win 7 x64 daily, never seen your problem.  Are you on a laptop?  What kind of graphics hardware is in it? Try updating you drivers.

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.


Author Comment

ID: 34963534
Thanks for the suggestion.  I believe you are correct about Lotus Notes picking up the current monitor's resolution, however since the laptop is widescreen and the external monitor is not, there is no way to have both share the same resolution.

Unfortunately the decision is not mine to make.  We were recently purchased by a larger company and they are planning to migrate us to their system which happens to be Exchange.

Yes, I now have confirmed this issue on 2 different laptops running the same software.  We have HP ProBook 6555b laptops, with either a 17" or a 19" external monitor as an extended secondary.  The laptops have ATI Mobility Radeon HD 4250 graphics cards, and the driver is up-to-date.  I suppose I could try a non-OEM mobility ATI driver as a test.  I'll give that a shot and report back.
LVL 11

Assisted Solution

larsberntrop earned 400 total points
ID: 34964552
ahh, I'm using a desktop and a single widescreen display.  My experience with Radeon's are quite good, but I don't have a lot of multiscreen experience.
What is shown as the driver version when you do:
Rightclick on desktop:Screen resolution:Advanced Settings:Properties:Driver tab?
Mine says 8.791

Just looked at HP site, drivers are

You should for maximum effect install the entire shebang, including HydraVision, that has to do with multiple screens.

Also, try the regular (desktop) drivers as well. get the "Catalyst Software Suite", (v11.2, 93 MB), and "HydraVision Package" (v11.2, 29 MB) should support you mobility Graphics just fine!

Assisted Solution

JaZz0r earned 0 total points
ID: 34965073
I just installed the latest Mobility reference driver from AMD's website (Catalyst 11.2).  While it fixed some other unrelated multiple monitor issues, Lotus Notes still acts up.

I suppose this is something I'll have to live with.  Thanks to all for your attempts!
LVL 11

Expert Comment

ID: 34965910
try setting both screens to the same resolution.  Or make the big screen the primary.
LVL 19

Accepted Solution

Rob Hutchinson earned 1600 total points
ID: 34968854
"I believe you are correct about Lotus Notes picking up the current monitor's resolution, however since the laptop is widescreen and the external monitor is not, there is no way to have both share the same resolution."

What happens as a test if you just use the laptop LCD with the external LCD not attached. Does this problem still exist?

On the same note, what happens if you run the laptop with the laptop lid closed so that you are only using the external LCD?

Lars is right too, you should be using the latest drivers, but one thing you might want to do as well, is make sure that when changing the display settings; you do not use the normal Windows display properties. Instead use the ATI utility that comes with the driver which gives you more control over the display settings.

In addition to this, when you have the dual laptop LCD/external LCD setup chosen, make sure you adjust the external LCD refresh rate to the appropriate rate. Some external LCD monitors will let you choose a rate higher than the default of 60 Hertz so that you can set the external LCD to a higher rate maybe 75 Hertz. Of course the laptop LCD will still stay at the default of 60 Hertz unless you are trying to "clone" the displays in which case can definately make things appear strange since trying to clone a laptop LCD to an external LCD will likely make the display appear strange.

Usually at work, when I setup external LCD's for user's, I tell them that it's best to just run the laptop with the lid closed using only the external LCD. If they want to extend the display to use both the laptop LCD and the external LCD, then I suggest that they "do not" choose to clone the displays, but rather extend the display from the laptop to the LCD or vice versa. The trick I explain to them, when adjusting these two displays, is to avoid using the default Windows display properties; and to use the display properties utility instead. This utility is usually provided by the display driver manufacturer which is ATI in your case.
LVL 11

Expert Comment

ID: 34976180
Yeah, laptops with external displays at my wokplace all run with lid closed, external only.

Then even the old 6.5.4 runs very well.

Author Closing Comment

ID: 35005335
Unfortunately there does not appear to be a solution for this.  Lotus Notes 6.5.4 is too out-dated to support such a setup.
LVL 11

Expert Comment

ID: 35005522
That should not be too surprising: 6.5 was introduced september 2003, and end of life in april 2010.


Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For users on the Lotus Notes 8 Standard client, this article provides information on checking the Java Heap size and adjusting it to half of your system RAM in attempt to get the Lotus Notes 8.x Standard client to run faster.  I've had to exercise t…
This article covers general Notes 8.5 troubleshooting information including recreating the Notes\Data folder.
This course is ideal for IT System Administrators working with VMware vSphere and its associated products in their company infrastructure. This course teaches you how to install and maintain this virtualization technology to store data, prevent vuln…
Video by: ITPro.TV
In this episode Don builds upon the troubleshooting techniques by demonstrating how to properly monitor a vSphere deployment to detect problems before they occur. He begins the show using tools found within the vSphere suite as ends the show demonst…

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question