An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.
One of a set of tools we're offering as a way of saying thank you for being a part of the community.
http://www.outsourcedthemovie.com/
Seriously though, I do not have much experience setting up a call center, but working with our current call center; I'd suggest that you immediately get some type of call tracking software. Having a database of common solutions is what you will want to use so that a previously found solution can be easily referred to by more than one helpdesk person.
To be successful will require that your helpdesk find the solution as quickly as possible, or that you know where to find the answer--meaning you know who to refer the user to if you cannot resolve the issue.