Solved

Windows 7 updates blocking internet access

Posted on 2011-02-22
6
605 Views
Last Modified: 2012-05-11
I have a Gateway NV73A03u laptop with
4GB memory
running Windows 7 Home Premium 64 bit
AMD athlon II p 320 dual core
 
The problem is when I do updates I lose internet connection, either with Internet explorer 8 or Firefox. The wireless is connected and i get the same thing when i connect a network cable.

If i do a restore back to the point before I do updates the internet works fine, after updates no internet. I have tried everything that i can think of to get it back.

Does any one have any ideas ?

I tried to disable IPV6 but it still pulls a ipv6 address
0
Comment
Question by:Randy Madej
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 4

Expert Comment

by:racastillojr
ID: 34957928
Try doing the update in safe mode with networking.
0
 
LVL 30

Accepted Solution

by:
ded9 earned 350 total points
ID: 34958151
You cannot update your computer in safe mode with networking because certain services are not running.

Its seems like when you are install the updates you are installing network drivers update.

Go to control panel- windows updates-change settings-select check for updates but let me choose to download and install.....

After you do that updates will not be installed automatically and you will get an option to choose which update you want to install.

Install 2 update at a time and find out which update is creating this problem.

I think its the network driver update thats causing it but still check it.


Ded9
0
 
LVL 12

Expert Comment

by:John Griffith
ID: 34958166
Check Reliability Monitor to see what has installed -
START | type perfmon /rel

Update Ethernet & wifi drivers.
0
Transaction Monitoring Vs. Real User Monitoring

Synthetic Transaction Monitoring Vs. Real User Monitoring: When To Use Each Approach? In this article, we will discuss two major monitoring approaches: Synthetic Transaction and Real User Monitoring.

 
LVL 2

Assisted Solution

by:jatremillo
jatremillo earned 150 total points
ID: 34958338
I have to agree with ded9.  When you run the updates, do not run updates for the NIC or Wireless Cards.  To get rid of IPv6 tunnels go here: http://support.microsoft.com/kb/929852.
0
 
LVL 30

Expert Comment

by:ded9
ID: 34959904
Sounds like you might have two network adapters in the device manager after performing the updates because of which you cannot go online. Check device manger-network connection when you are not able to go online.

There is a known issue with  network cards and windows 7.



Ded9
0
 

Author Comment

by:Randy Madej
ID: 34960156
Thank you All,

I will try these tonight when I get home and let you know.
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question