Solved

Windows 7 updates blocking internet access

Posted on 2011-02-22
6
561 Views
Last Modified: 2012-05-11
I have a Gateway NV73A03u laptop with
4GB memory
running Windows 7 Home Premium 64 bit
AMD athlon II p 320 dual core
 
The problem is when I do updates I lose internet connection, either with Internet explorer 8 or Firefox. The wireless is connected and i get the same thing when i connect a network cable.

If i do a restore back to the point before I do updates the internet works fine, after updates no internet. I have tried everything that i can think of to get it back.

Does any one have any ideas ?

I tried to disable IPV6 but it still pulls a ipv6 address
0
Comment
Question by:Randy Madej
6 Comments
 
LVL 4

Expert Comment

by:racastillojr
ID: 34957928
Try doing the update in safe mode with networking.
0
 
LVL 30

Accepted Solution

by:
ded9 earned 350 total points
ID: 34958151
You cannot update your computer in safe mode with networking because certain services are not running.

Its seems like when you are install the updates you are installing network drivers update.

Go to control panel- windows updates-change settings-select check for updates but let me choose to download and install.....

After you do that updates will not be installed automatically and you will get an option to choose which update you want to install.

Install 2 update at a time and find out which update is creating this problem.

I think its the network driver update thats causing it but still check it.


Ded9
0
 
LVL 12

Expert Comment

by:John Griffith
ID: 34958166
Check Reliability Monitor to see what has installed -
START | type perfmon /rel

Update Ethernet & wifi drivers.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 2

Assisted Solution

by:jatremillo
jatremillo earned 150 total points
ID: 34958338
I have to agree with ded9.  When you run the updates, do not run updates for the NIC or Wireless Cards.  To get rid of IPv6 tunnels go here: http://support.microsoft.com/kb/929852.
0
 
LVL 30

Expert Comment

by:ded9
ID: 34959904
Sounds like you might have two network adapters in the device manager after performing the updates because of which you cannot go online. Check device manger-network connection when you are not able to go online.

There is a known issue with  network cards and windows 7.



Ded9
0
 

Author Comment

by:Randy Madej
ID: 34960156
Thank you All,

I will try these tonight when I get home and let you know.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now