video and audio not matching up when uploaded to youtube

Posted on 2011-02-22
Last Modified: 2012-08-13
I am trying to upload a video file of my company to youtube. File is in .mov format. Every time i upload the video to youtube i see there is a problem with video and audio synchronization. They don't match up. I see the video first and after a second delay i hear the audio. But when i run the file on my computer it is perfect.I tried changing the file format from .mov to .mpg and that also gives me the problem as youtube. Is there any solution for that?
Question by:shahedny
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 38

Expert Comment

ID: 34960958
Hi shahedny

You are not alone with the problem.  Just google "YouTube audio sync problem" and you will quickly be made aware of the fact that just about everybody asking the same question has the same issue: it is fine on the local computer, but YouTube screws it up when publishing it.

How were the videos made?
(recorded on mobile phone, digital camera, webcam, etc)

Did the original video record sound while it was being made, or was audio dubbed in later?

What, if any, software was used to edit the video (and add the audio track if applicable)?

If the audio was recorded separately, what software was used to record and edit it, and what file encoding was it saved as?

What I am trying to establish is whether you had, or will have, some control over the audio options for your video before uploading.  Clearly you were able to convert the original *.MOV file to *.MPG for testing purposes, but perhaps the conversion software does not allow you much control over settings.

Perhaps the device that recorded the video (and audio) uses unusual or non-standard codecs that YouTube can't handle properly.  Remember, the actual file type is usually just a "wrapper" that can contain video and audio in a number of different encodings depending on what produced it.

I see it suggested in a number of pages that using an audio track, or encoding the complete video as, "Variable Bit Rate" (VBR) can cause problems when YouTube publishes it, and the recommendation is to change both audio and video to "Constant Bit Rate" (CBR) when resaving it after editing.

The "Frame Rate" seems also to be a problem sometimes if it is something other than the fairly standard 30 Frames Per second (fps).

There are a few free utilities that are able to provide detailed information about a video file.  One of them is "Media Info", and I see that a lot of people with the same problem use that to publish supporting information when seeking help in the YouTube support forums:

Media Info:
Just ignore the massive misleading "google ad" links to other software on that page. This is the download page:

I think the easiest way to get a report is to download and unzip the "Command Line Interface" (CLI) version and export a report using a command like this:

mediainfo -f>results.txt

The download entitled "GUI version no installer" saves your settings to "MediaInfo.cfg" in the "Plugin" sub-folder, so that is a good option if you don't want another installed program cluttering up your registry and can run it from a USB Flash drive.

Perhaps you could attach the generated report here and some of the experts more experienced than I can see any potential problems.

Expert Comment

ID: 34966587
Two things cause videos to be out of sync.

Frame Rate conversions or Audio Rate (Frequency) conversions...or both.

A quick search yields two places to start:

Basically, you should try to make sure your video is:
   30 Frames Per Second (FPS)
and audio is:

I think those are the two most important parts.   If your recorded video is at a lower frame rate or the audio is at a lower or higher frequency then you you will need to "remux" the audio and video together to the specified rates.

ReMuxing should get the timing right so that the audio and video are in sync when they are being converted from one rate to another.

Personally, I use MediaCoder, but it is not the easiest or most stable program to use.  The price is right, though.  You can learn more about it here:

I have used programs like "SUPER" and Videora's various utilities....  

If you are planning on doing a lot of video conversions, you might consider a tool like:

It isn't cheap, but a search on or a search for coupon codes on google may yield a discount.   I use that one and MediaCoder the most.
LVL 70

Accepted Solution

Merete earned 500 total points
ID: 34966842
The main fact is it is being converted from .Mov or .mpg to flash
According to youtube Help>
Audio out of sync
Out-of-sync sound is usually the result of using an audio codec that our system doesn't support. We're always adding new ones, but if this happens to your video, you can try re-encoding it with a different audio compression. We recommend AAC or MP3 audio for best results.
gspot will show very quickly what audio codecs are used,  drag and drop one of the clips on Gspot automatically analyses it
post back a snapshot of the analyses,

I just use Super Video converter to change the audio format
once you select the appropiate output container it will automaticlly assign the correct audio formats
 to mp2 for mpg , mp3 for avi
drag n drop on the video and hit encode, also check where it saves to by r/clicking the interface
Super is simple and quick

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.


Author Closing Comment

ID: 35099360
really hard to follow the instruction.
LVL 38

Expert Comment

ID: 35104476
Which instruction was hard to follow?
All you needed to do was ask if you were unsure of any advice given.
By the way, I asked quite a few questions that you never answered.  It doesn't matter now, but perhaps in future questions you could give some feedback to the experts.
LVL 70

Expert Comment

ID: 35104569
Yes thank you BillDL
My details seemed well described with a snapshot of Super Video Converter with the output settings shahedny should use.
 It was just a matter of comparing.
Once Super is opened it is simple to see how it works.
If you have any further concerns shahedny fire away.
With BillDL onside you can't fail lol.
cheers and thankyou
LVL 38

Expert Comment

ID: 35106373
G'Day Merete.  If the truth be told I did find Super a bit unusual when I first ran it, but the popup tool-tips are very descriptive and it didn't take long to get a good idea how it works.  Your description and screenshot would have been useful to me also when I first looked at the Super interface.

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

First of all what is the DMCA? The DMCA is a set of laws first enacted in 1998. The Act was modified on 2000, and again on 2001, 2004, and 2007. Its goal was to update the Copyright act of 1973 for the digital age. In a world with MP3 playing cap…
Are you looking to clear some space on your phone for the latest iOS 8 update? Did you switch to Spotify so you no longer need to keep music native on your phone? Run out of space for taking photos while in the middle of vacation? Sometimes the quic…
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
The viewer will learn how to search for and apply Apple Loops, as well as create their own in Logic Pro X. Record a region in the tracks area: Select the region: Go to File > Export > Region to Loop Library: Select the appropriate search terms…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question