?
Solved

CA Arcserve r15 Alert manager Exchange options greyed out

Posted on 2011-02-22
9
Medium Priority
?
2,216 Views
Last Modified: 2012-05-11
In the Alert manager, under the Service Logon Settings, Microsoft Exchange is Greyed out and I've looked everywhere, the settings is the same as the other backup servers I manage, but I can't figure out why it's greyed out, any help will be greatly appreciated.
0
Comment
Question by:lanreo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
9 Comments
 
LVL 22

Expert Comment

by:dovidmichel
ID: 34970665
Is outlook installed in this system?
0
 

Author Comment

by:lanreo
ID: 34970687
Nope, none of my servers have Outlook installed on them and Alert manager has the Microsoft Exchange part enabled except this one server
0
 

Author Comment

by:lanreo
ID: 34979195
Microsoft Exchange is not listed in the CA Arcserve Alert Manager, I even re-installed Alert Manager
0
Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

 
LVL 22

Expert Comment

by:dovidmichel
ID: 34983986
strange, first it is grey'd out, and then it is not there at all. I've worked with ARCserve since version 1.0 and this is the first I've heard of either. In fact I don't even understand how it is possible for it to not be there since that is what the Service Logon Settings window is all about. It has the left pain for Impersonation and the right for Exchange.

Since you installed it from the ARCserve Backup 15.0 DVD  I know it has it right, so that seems to leave something environmental with the system. Perhaps a prior install or an install of some other product. Such as the older versions of CA antivirus Inoculan that also used Alert.

Check to see if there is an entry for Alert Manager under Start Programs. In 15.0 Alert has been fulling integrated into ARCserve and is accessed via the Manager. In earlier versions it was only available via Start Programs.

If it does show up try "Windows Install Clean Up" a nice little utility for removing old programs.
0
 

Author Comment

by:lanreo
ID: 34992697
I guess my description is not too accurate, well here is a better picture:

 Exchange missing from list Exchange section greyed out
0
 
LVL 22

Accepted Solution

by:
dovidmichel earned 1000 total points
ID: 34999390
From the Help:
"
The Email option is used to send Email messages to specific users when a virus is detected. If the Microsoft Exchange Client is installed, Alert will support only the Microsoft Exchange Server.
"

Try installing the Microsoft Exchange Client.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e17e7f31-079a-43a9-bff2-0a110307611e
0
 

Author Comment

by:lanreo
ID: 35022749
This client is for Exchange 2007 and above, we're using 2003
0
 

Author Closing Comment

by:lanreo
ID: 35206436
The issue still exists
0
 

Expert Comment

by:patrickclaessen
ID: 35715169
That is not a solution.
0

Featured Post

Why Off-Site Backups Are The Only Way To Go

You are probably backing up your data—but how and where? Ransomware is on the rise and there are variants that specifically target backups. Read on to discover why off-site is the way to go.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
This month, Experts Exchange’s free Course of the Month is focused on CompTIA IT Fundamentals.
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question