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CA Arcserve r15 Alert manager Exchange options greyed out

Posted on 2011-02-22
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Last Modified: 2012-05-11
In the Alert manager, under the Service Logon Settings, Microsoft Exchange is Greyed out and I've looked everywhere, the settings is the same as the other backup servers I manage, but I can't figure out why it's greyed out, any help will be greatly appreciated.
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Question by:lanreo
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Expert Comment

by:dovidmichel
ID: 34970665
Is outlook installed in this system?
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Author Comment

by:lanreo
ID: 34970687
Nope, none of my servers have Outlook installed on them and Alert manager has the Microsoft Exchange part enabled except this one server
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Author Comment

by:lanreo
ID: 34979195
Microsoft Exchange is not listed in the CA Arcserve Alert Manager, I even re-installed Alert Manager
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Expert Comment

by:dovidmichel
ID: 34983986
strange, first it is grey'd out, and then it is not there at all. I've worked with ARCserve since version 1.0 and this is the first I've heard of either. In fact I don't even understand how it is possible for it to not be there since that is what the Service Logon Settings window is all about. It has the left pain for Impersonation and the right for Exchange.

Since you installed it from the ARCserve Backup 15.0 DVD  I know it has it right, so that seems to leave something environmental with the system. Perhaps a prior install or an install of some other product. Such as the older versions of CA antivirus Inoculan that also used Alert.

Check to see if there is an entry for Alert Manager under Start Programs. In 15.0 Alert has been fulling integrated into ARCserve and is accessed via the Manager. In earlier versions it was only available via Start Programs.

If it does show up try "Windows Install Clean Up" a nice little utility for removing old programs.
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Author Comment

by:lanreo
ID: 34992697
I guess my description is not too accurate, well here is a better picture:

 Exchange missing from list Exchange section greyed out
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Accepted Solution

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dovidmichel earned 500 total points
ID: 34999390
From the Help:
"
The Email option is used to send Email messages to specific users when a virus is detected. If the Microsoft Exchange Client is installed, Alert will support only the Microsoft Exchange Server.
"

Try installing the Microsoft Exchange Client.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e17e7f31-079a-43a9-bff2-0a110307611e
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Author Comment

by:lanreo
ID: 35022749
This client is for Exchange 2007 and above, we're using 2003
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Author Closing Comment

by:lanreo
ID: 35206436
The issue still exists
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Expert Comment

by:patrickclaessen
ID: 35715169
That is not a solution.
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