Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Microsoft Excel 2007 Suddenly Closes

Posted on 2011-02-22
10
Medium Priority
?
981 Views
Last Modified: 2012-05-11
Microsoft Excel 2007 (12.0.6524.5003) SP2
Windows 2008 Enterprise 64-bit

I am currently running Terminal Server on our Windows 2008 server and recently a number of users have complaint that Excel suddenly closes down form anything up to 30 second of being in the document. This is of course intermittently and doesn’t happen all the time. I have checked and it isn't just happening to a particular document as this can often happen with newly created (same day) .xlsx documents.

I have ran the Excel 2007 diagnostics and that appears to be fine and I have repaired the whole installation of Microsoft Office yet I'm still experiencing this issue. In addition to this I am currently running CCleaner in the start-up so it would clear out all the rubbish on each user profile.

I have therefore  at a bit of a loss with regards to this issue. And your help would be much appreciated :)
0
Comment
Question by:the_omnific
  • 6
  • 3
10 Comments
 
LVL 16

Expert Comment

by:sjklein42
ID: 34958408
Have you checked the Application Event Log for messages?
0
 
LVL 1

Author Comment

by:the_omnific
ID: 34958471
Yeah, it's pretty damn clean to be honest. Certainly nothing remotely linked to Microsoft Office or Excel.
0
 
LVL 81

Expert Comment

by:zorvek (Kevin Jones)
ID: 34958560
Did you install a volume license version on the Terminal Server? If not the application can quit unexpectedly.

Kevin
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:the_omnific
ID: 34958936
Really? I never set it up originally. How can I find out?
0
 
LVL 81

Expert Comment

by:zorvek (Kevin Jones)
ID: 34959312
See this article.

Title: How to determine whether you have a retail edition or a volume license edition of a 2007 or a 2010 Microsoft Office suite
Link: http://support.microsoft.com/kb/931401

Kevin
0
 
LVL 1

Author Comment

by:the_omnific
ID: 35004288
Sorry for the delayed response. I can confirm that we are definitely using the volume licence edition of 2007.

As per link from Zorvek. PackageName: StandardWW.msi (which is the volume licence edition)

Any ideas guys? It's becoming a big issue now
0
 
LVL 81

Expert Comment

by:zorvek (Kevin Jones)
ID: 35004435
I did some searching but am not finding anything.

I have no more ideas other than either rebuilding the server or calling Microsoft and opening a support request.

Kevin
0
 
LVL 1

Author Comment

by:the_omnific
ID: 35004706
Umm... I might have to raise the issue with Microsoft then
0
 
LVL 1

Accepted Solution

by:
the_omnific earned 0 total points
ID: 35211433
The issue was caused by a program called "Smart Reports". Another user on the same Terminal Server uses Smart Reports, and I believe an instance of Excel opens and then terminates immediately when they run reports. And in doing so I believe it is terminating the EXECL.EXE task and therefore closes everyone's Excel who were using Terminal Server at that moment in time.

Wooohooo :)

 
0
 
LVL 1

Author Closing Comment

by:the_omnific
ID: 35239152
I found the solution to my own question
0

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After seeing numerous questions for Dynamic Data Validation I notice that most have used Visual Basic to solve the problem. This suggestion is purely formula based and can be used in multiple rows.
Lost Word File? Eagerly, need it back? Read ahead; this File Recovery guide is for you.
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …

886 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question