• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 983
  • Last Modified:

Microsoft Excel 2007 Suddenly Closes

Microsoft Excel 2007 (12.0.6524.5003) SP2
Windows 2008 Enterprise 64-bit

I am currently running Terminal Server on our Windows 2008 server and recently a number of users have complaint that Excel suddenly closes down form anything up to 30 second of being in the document. This is of course intermittently and doesn’t happen all the time. I have checked and it isn't just happening to a particular document as this can often happen with newly created (same day) .xlsx documents.

I have ran the Excel 2007 diagnostics and that appears to be fine and I have repaired the whole installation of Microsoft Office yet I'm still experiencing this issue. In addition to this I am currently running CCleaner in the start-up so it would clear out all the rubbish on each user profile.

I have therefore  at a bit of a loss with regards to this issue. And your help would be much appreciated :)
0
the_omnific
Asked:
the_omnific
  • 6
  • 3
1 Solution
 
sjklein42Commented:
Have you checked the Application Event Log for messages?
0
 
the_omnificAuthor Commented:
Yeah, it's pretty damn clean to be honest. Certainly nothing remotely linked to Microsoft Office or Excel.
0
 
zorvek (Kevin Jones)ConsultantCommented:
Did you install a volume license version on the Terminal Server? If not the application can quit unexpectedly.

Kevin
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
the_omnificAuthor Commented:
Really? I never set it up originally. How can I find out?
0
 
zorvek (Kevin Jones)ConsultantCommented:
See this article.

Title: How to determine whether you have a retail edition or a volume license edition of a 2007 or a 2010 Microsoft Office suite
Link: http://support.microsoft.com/kb/931401

Kevin
0
 
the_omnificAuthor Commented:
Sorry for the delayed response. I can confirm that we are definitely using the volume licence edition of 2007.

As per link from Zorvek. PackageName: StandardWW.msi (which is the volume licence edition)

Any ideas guys? It's becoming a big issue now
0
 
zorvek (Kevin Jones)ConsultantCommented:
I did some searching but am not finding anything.

I have no more ideas other than either rebuilding the server or calling Microsoft and opening a support request.

Kevin
0
 
the_omnificAuthor Commented:
Umm... I might have to raise the issue with Microsoft then
0
 
the_omnificAuthor Commented:
The issue was caused by a program called "Smart Reports". Another user on the same Terminal Server uses Smart Reports, and I believe an instance of Excel opens and then terminates immediately when they run reports. And in doing so I believe it is terminating the EXECL.EXE task and therefore closes everyone's Excel who were using Terminal Server at that moment in time.

Wooohooo :)

 
0
 
the_omnificAuthor Commented:
I found the solution to my own question
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 6
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now