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Microsoft Excel 2007 Suddenly Closes

Posted on 2011-02-22
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Last Modified: 2012-05-11
Microsoft Excel 2007 (12.0.6524.5003) SP2
Windows 2008 Enterprise 64-bit

I am currently running Terminal Server on our Windows 2008 server and recently a number of users have complaint that Excel suddenly closes down form anything up to 30 second of being in the document. This is of course intermittently and doesn’t happen all the time. I have checked and it isn't just happening to a particular document as this can often happen with newly created (same day) .xlsx documents.

I have ran the Excel 2007 diagnostics and that appears to be fine and I have repaired the whole installation of Microsoft Office yet I'm still experiencing this issue. In addition to this I am currently running CCleaner in the start-up so it would clear out all the rubbish on each user profile.

I have therefore  at a bit of a loss with regards to this issue. And your help would be much appreciated :)
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Question by:the_omnific
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Expert Comment

by:sjklein42
ID: 34958408
Have you checked the Application Event Log for messages?
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Author Comment

by:the_omnific
ID: 34958471
Yeah, it's pretty damn clean to be honest. Certainly nothing remotely linked to Microsoft Office or Excel.
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Expert Comment

by:zorvek (Kevin Jones)
ID: 34958560
Did you install a volume license version on the Terminal Server? If not the application can quit unexpectedly.

Kevin
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Author Comment

by:the_omnific
ID: 34958936
Really? I never set it up originally. How can I find out?
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by:zorvek (Kevin Jones)
ID: 34959312
See this article.

Title: How to determine whether you have a retail edition or a volume license edition of a 2007 or a 2010 Microsoft Office suite
Link: http://support.microsoft.com/kb/931401

Kevin
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Author Comment

by:the_omnific
ID: 35004288
Sorry for the delayed response. I can confirm that we are definitely using the volume licence edition of 2007.

As per link from Zorvek. PackageName: StandardWW.msi (which is the volume licence edition)

Any ideas guys? It's becoming a big issue now
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Expert Comment

by:zorvek (Kevin Jones)
ID: 35004435
I did some searching but am not finding anything.

I have no more ideas other than either rebuilding the server or calling Microsoft and opening a support request.

Kevin
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Author Comment

by:the_omnific
ID: 35004706
Umm... I might have to raise the issue with Microsoft then
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Accepted Solution

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the_omnific earned 0 total points
ID: 35211433
The issue was caused by a program called "Smart Reports". Another user on the same Terminal Server uses Smart Reports, and I believe an instance of Excel opens and then terminates immediately when they run reports. And in doing so I believe it is terminating the EXECL.EXE task and therefore closes everyone's Excel who were using Terminal Server at that moment in time.

Wooohooo :)

 
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Author Closing Comment

by:the_omnific
ID: 35239152
I found the solution to my own question
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