Merge job not recognising tape

HI

i'm trying to do a restore job and i am using some 2 year old tapes for it.
When i run the restore job, initially i can see the data listed on it but when selecting what i want to restore CA tells me the tape needs to be merged.
So i send it to merge, but then it keeps asking me for the tape that is in the slot, for some reason it doesn't see it, the tape has the serial number and tape id which is required but still CA don't see it and keep asking for it until the job gets cancelled (unable to find media)

Any ideas?
txarli33Asked:
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txarli33Author Commented:
I do apologise for taking so long.

The trick was to create a media group and put the tapes in it, then running a merge job onto this group did the trick.

Thanks very much for your reply

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Thomas RushCommented:
I'm not really familiar with CA, but... before you do the restore, is there a way to import or catalog the tape?  It's possible that it's just outside the retention time of the tape, and you need to 'refresh' CA's memory about where the data you're looking for is.
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txarli33Author Commented:
That is what CA refers to as merge, called catalog in BE.
Backups were done years ago on a different version of CA, there isn't a record on its database of these tapes that's why the need to merge
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Thomas RushCommented:
Well, I don't know the answer; but if I were in your shoes, I'd try a couple of things --

1) Don't put the tape in until it asks for it
2) Try reading this tape in a different drive
3) If the tape was part of a multi-tape set (spanned tapes), try inserting the other tape first.

Sorry... hope this helps.
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txarli33Author Commented:
I found the solution after trying all sorts
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