Windows XP - Domain is not available

Posted on 2011-02-23
Medium Priority
Last Modified: 2012-05-11
Laptop loaded with Windows XP and joined to the domain all ok.  Laptop configured as a user and then taken off site and works all ok using cached credentials. Laptop is then given to another user and we try to login this time from a remote location using login using dial up connection using a VPN in the background but the machine just displays the domain is not available!
Tried to disjoin and rejoin the domain but no joy ? VPN works all ok can ping the DC, logged in to a share as the affected user so password all ok. Tried restore point but no joy ? checked cached login in registry and this is set to 10.
Any ideas ?
Question by:mdj1501
  • 3

Expert Comment

ID: 34960511
Hi, since you have already attempted to take the machine off and then back on the domain, it would be helpful to know if another profile works. Try logging on as another domain user and check the results.

Also, have a look at http://support.microsoft.com/kb/824302. Hope it helps.

Author Comment

ID: 34960529
No joy with another profile and the patch is no go as the machine is on SP3

any other ideas ?

LVL 37

Expert Comment

by:Neil Russell
ID: 34960568
What is you RAS connection? Windows log on via dialup is ONLY designed for use with a windows RRAS server where the VPN and the WINDOWS login credentials are the same.
Very rarely does this work UNLESS the user already has cached credentials on the laptop otherwise

Accepted Solution

mdj1501 earned 0 total points
ID: 34960999

Got it. It was down to truesuite which is the fingerprint software which was starting. turned this off and all sorted. Really weird hiow it just starting happening. Thanks for all the help.

I hope this will help someone else out.

Author Closing Comment

ID: 35135833
Worked it out but thanks for the input

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