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Have bounced email update contact info in SalesForce.com?

Posted on 2011-02-23
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Last Modified: 2016-02-17
Hi,

I would like to know if it is possible in Salesforce to have a checkbox (like 'Bad email' or something) be checked automatically on a contact if an email sent to their email address bounced.

The goal is, for future mailings, to be able to exclude all those contacts with a simple filter, and also know which contacts we need to follow up with to get their current email.

Thanks,

Andrey

P.S. I do not see a salesforce zone, so I am zoning the question as best as I can -- if anyone has a suggestion to re-zone, I would appreciate it.
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Question by:andreyman3d2k
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techhealth earned 500 total points
ID: 34962362
Yes it can be done.  

Check out this thread for one way to work it (the very last comment):
http://success.salesforce.com/ideaView?id=087300000007oHIAAY
The first comment also details standard reports available that can be used for following up with the bounced contacts.
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by:techhealth
ID: 34962372
I'd put the question CRM Software zone too.
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by:andreyman3d2k
ID: 35058298
Thank you!
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