Extranet Users Not Getting Logon Prompt - Page Cannot Be Displayed
My SharePoint site is MOSS 2007. We set up our extranet using SSL. We're using Kerberos. Our AAM are configured. All of my users (internal and external) can access the fine except for one user.
This particular user can access the site externally from their office (a different company / different domain / different computer). But from their home when they enter the url they never receive the logon prompt and the site just times out and then shows "The Page Cannot Be Displayed"
I had the user add our site to their IE intranet zone on both computers they access the site from as well make sure their automatic logon in intranet zone was set.
Has anyone experienced their users not receiving the logon prompt? What have you done to resolve it?
*This user does have little issue from their office - they can access the site but are still prompted multiple times as they open files, etc. I of course wonder if the IE settings are incorrect and had them repeat the steps. They said that they followed the steps exactly. Unfortunately this user is too far away for me to check their settings personally.