Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Extranet Users Not Getting Logon Prompt - Page Cannot Be Displayed

Posted on 2011-02-23
7
Medium Priority
?
870 Views
Last Modified: 2012-06-27
My SharePoint site is MOSS 2007.  We set up our extranet using SSL.  We're using Kerberos.  Our AAM are configured.  All of my users (internal and external) can access the fine except for one user.  

This particular user can access the site externally from their office (a different company / different domain / different computer).  But from their home when they enter the url they never receive the logon prompt and the site just times out and then shows "The Page Cannot Be Displayed"

I had the user add our site to their IE intranet zone on both computers they access the site from as well make sure their automatic logon in intranet zone was set.  

Has anyone experienced their users not receiving the logon prompt?  What have you done to resolve it?  

*This user does have little issue from their office - they can access the site but are still prompted multiple times as they open files, etc.  I of course wonder if the IE settings are incorrect and had them repeat the steps.  They said that they followed the steps exactly.  Unfortunately this user is too far away for me to check their settings personally.

Thanks in advance for any input.
0
Comment
Question by:melli111
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +1
7 Comments
 
LVL 1

Expert Comment

by:rpmccly
ID: 34961619
Could you use a program like logmein or netmeeting to remote into their computer? Are there any restrictions on that particular account for offsite logins?
0
 
LVL 5

Expert Comment

by:Christopher White
ID: 34961631
Hi

Is it possible to Log-on as the user from your terminal to check her permission are all in order?

Regards

Chris
0
 
LVL 15

Author Comment

by:melli111
ID: 34961745
Thank you for the responses.  Unfortunately the user's company does not allow remote assistance on their equipment.  There are no restrictions set on the user's account - it's setup the same as the others for this particular site.

The permissions are ok, I just logged on as the user (from internal and from external) and everything works as expected.  

It must be some type of internet setting either on the user's home ISP or on the browser.  From the user's home it seems like the site is waiting for credentials, but the user never gets the chance to even enter them - almost as if something is blocking out that logon prompt.  
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 5

Accepted Solution

by:
Christopher White earned 1000 total points
ID: 34961895
Hi

Only other thing I can recommend is that the user use, the Microsoft tool to restore the browser to the original state. They could have some tool bar or addon which is messing with cookies.  

http://support.microsoft.com/kb/923737 

Hope that helps since it is not a permission issue.

Regards

Chris
0
 
LVL 1

Assisted Solution

by:rpmccly
rpmccly earned 1000 total points
ID: 34962126
Its definately something local at that person's home. I have issues with communication all the time, the user thinks they are doing it right but they aren't. You may have to give them a play by play with print screens so they know they are doing it right. Find out what router they use and if they have an external firewall besides windows. Disable everything and see what happens. Use canyouseeme.org and determine if the proper ports are open.
0
 
LVL 15

Author Comment

by:melli111
ID: 34964891
I will try rpmccly's suggestion first, then if no luck there I'll give Chris' suggestion a whirl.  Thank you - I'll let you know how it goes
0
 
LVL 6

Expert Comment

by:sabby447
ID: 34975290
Try to make sure the user is able to get to the site i.e. ping, telnet, etc to make sure the connection doesnt have issues
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Pimping Sharepoint 2007 without Server-Side Code Part 1 One of my biggest frustrations with Sharepoint 2007 in the corporate world is that while good-intentioned managers lock down the more interesting capabilities of Sharepoint programming in…
These days socially coordinated efforts have turned into a critical requirement for enterprises.
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…
In response to a need for security and privacy, and to continue fostering an environment members can turn to for support, solutions, and education, Experts Exchange has created anonymous question capabilities. This new feature is available to our Pr…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question