NEO 4000 Robotic Arm not detected in Windows Device Manager
I have a WIN2K8 Server running Symantec BEX 2010 R2 attached to a Overland NEO 4000 tape library. Our backups started to fail yesterday after BEX started to generate errors. After talking with Symantec support, they think that the robotic library is having a problem as it's not being detected in Device Manager. I've rebooted both library and server. I've also flashed both tape library and tape drive to the latest firmware. Still no dice.