Solved

NEO 4000 Robotic Arm not detected in Windows Device Manager

Posted on 2011-02-23
3
1,142 Views
Last Modified: 2012-05-11
I have a WIN2K8 Server running Symantec BEX 2010 R2 attached to a Overland NEO 4000 tape library. Our backups started to fail yesterday after BEX started to generate errors. After talking with Symantec support, they think that the robotic library is having a problem as it's not being detected in Device Manager. I've rebooted both library and server. I've also flashed both tape library and tape drive to the latest firmware. Still no dice.
0
Comment
Question by:RAFF-
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 7

Expert Comment

by:vvlada
ID: 34963337
Did you run diag on NEO? Sometimes only tape in NEO has a failure and you sholud be able to get this kind of info on NEO's display. It could be that tape unit inside library can't be detected and this could be the source of your problems. Run diag on NEO's front and see if everything is ok with library.
0
 

Accepted Solution

by:
RAFF- earned 0 total points
ID: 35019570
After working with Symantec, we had to shut down the server and media library for a few minuts to reset its self. Powered back on the media library and waited 60 seconds to power back the backup server. Once logged in, we proceeded to reinstall the drivers through Backup Exec. Once BEXEC and Windows detected the library in Device Manger as Medium Changer Devices, we were able to backup our data.
0
 

Author Closing Comment

by:RAFF-
ID: 35067659
I was able to get this fixed with Symantec Support.
0

Featured Post

What, When and Where - Security Threats from Q1

Join Corey Nachreiner, CTO, and Marc Laliberte, Information Security Threat Analyst, on July 26th as they explore their key findings from the first quarter of 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A procedure for exporting installed hotfix details of remote computers using powershell
Arrow Electronics was searching for a KVM  (Keyboard/Video/Mouse) switch that could display on one single monitor the current status of all units being tested on the rack.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
Suggested Courses

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question