Solved

Exchange/Outlook 2007: Slow Searching/Opening Emails

Posted on 2011-02-23
8
684 Views
Last Modified: 2012-06-27
Server: DELL PowerEdge SC1435. (2) AMD Opteron Quad-Core Processors @ 2.30 GHz. 8GB Memory. Windows Server 2008 SP2 64-bit. Exchange 2007 SP2.

Client: DELL Vostro 420. Intel Core 2 Quad 8200 @ 2.33GHz. 3GB Memory. 1Gbit Ethernet Adapter. Windows XP SP3. Outlook 2007. 83,000 emails. 5.8GB mailbox.

When client tries to use the Outlook Search feature, it usually takes up to 5 minutes and Outlook completely freezes.

At around this time, every year, we archive his emails from the previous year (2010) into a local PST file, which frees up and takes most of his emails off the server. But it is still extremely slow, even after we do that each year.

Need help resolving this issue.

0
Comment
Question by:InfoTechEE
  • 5
  • 3
8 Comments
 
LVL 43

Expert Comment

by:Amit
ID: 34962841
How many mailboxes you have on Exchange server. Secondly 5.8GB is pretty huge mailbox. Max 2 GB we should recommed. Secondly are you using cache mode or not.?

Secondly 8 GB is not enough RAM for 2007. I am running server with 32 GB RAM
0
 
LVL 43

Expert Comment

by:Amit
ID: 34962847
What is the Virtual Memory setting on server side. It should be Actual + 10 MB
0
 

Author Comment

by:InfoTechEE
ID: 34962855
We have between 50 - 100 mailboxes, and I believe this user is using cached exchange mode.

I will definitely look into the memory issue.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:InfoTechEE
ID: 34962895
The virtual memory was set to be managed automatically. I will change that over the weekend.
0
 
LVL 43

Expert Comment

by:Amit
ID: 34962937
Are you using SAN for Database storage? Secondly, have you excluded the Exchange DB's and other Exchange related folders from OS level AV scanning.

http://technet.microsoft.com/en-us/library/bb332342(EXCHG.80).aspx

Again if you are using SAN for storage, you need to exclude the Physical path.  You can download the WinOBJ tool from below link for finding the physical path.

http://technet.microsoft.com/en-us/sysinternals/Utilities/WinObj.html
0
 
LVL 43

Expert Comment

by:Amit
ID: 34962940
0
 

Author Comment

by:InfoTechEE
ID: 34962979
We are using the local drives for storage.

We did have the following AV exclusion in place for our Exchange server, however, just in case, I also just included the full path of the DB.

D:\Program Files\Microsoft\Exchange Server\Mailbox\*.*
0
 
LVL 43

Accepted Solution

by:
Amit earned 500 total points
ID: 34963025
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question