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Exchange/Outlook 2007: Slow Searching/Opening Emails

Posted on 2011-02-23
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Last Modified: 2012-06-27
Server: DELL PowerEdge SC1435. (2) AMD Opteron Quad-Core Processors @ 2.30 GHz. 8GB Memory. Windows Server 2008 SP2 64-bit. Exchange 2007 SP2.

Client: DELL Vostro 420. Intel Core 2 Quad 8200 @ 2.33GHz. 3GB Memory. 1Gbit Ethernet Adapter. Windows XP SP3. Outlook 2007. 83,000 emails. 5.8GB mailbox.

When client tries to use the Outlook Search feature, it usually takes up to 5 minutes and Outlook completely freezes.

At around this time, every year, we archive his emails from the previous year (2010) into a local PST file, which frees up and takes most of his emails off the server. But it is still extremely slow, even after we do that each year.

Need help resolving this issue.

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Question by:InfoTechEE
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Expert Comment

by:Amit
ID: 34962841
How many mailboxes you have on Exchange server. Secondly 5.8GB is pretty huge mailbox. Max 2 GB we should recommed. Secondly are you using cache mode or not.?

Secondly 8 GB is not enough RAM for 2007. I am running server with 32 GB RAM
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Expert Comment

by:Amit
ID: 34962847
What is the Virtual Memory setting on server side. It should be Actual + 10 MB
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Author Comment

by:InfoTechEE
ID: 34962855
We have between 50 - 100 mailboxes, and I believe this user is using cached exchange mode.

I will definitely look into the memory issue.
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Author Comment

by:InfoTechEE
ID: 34962895
The virtual memory was set to be managed automatically. I will change that over the weekend.
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Expert Comment

by:Amit
ID: 34962937
Are you using SAN for Database storage? Secondly, have you excluded the Exchange DB's and other Exchange related folders from OS level AV scanning.

http://technet.microsoft.com/en-us/library/bb332342(EXCHG.80).aspx

Again if you are using SAN for storage, you need to exclude the Physical path.  You can download the WinOBJ tool from below link for finding the physical path.

http://technet.microsoft.com/en-us/sysinternals/Utilities/WinObj.html
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Expert Comment

by:Amit
ID: 34962940
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by:InfoTechEE
ID: 34962979
We are using the local drives for storage.

We did have the following AV exclusion in place for our Exchange server, however, just in case, I also just included the full path of the DB.

D:\Program Files\Microsoft\Exchange Server\Mailbox\*.*
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