0X8004010F Exchange Offline Address Book error message in Sync Issues folder

I have an Exchange 2007 environment with Outlook 2003/2007 clients running in cache mode.  All clients get the "Microsoft Exchange offline address book 0X8004010F error message in the Sync folder.  I have looked through many articles online but most refer to exchange 2003.  I know there is a problem with the offline address book but I guess I don't have enough experience in exchange 2007 to figure it out.
schwientekdAsked:
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MegaNuk3Connect With a Mentor Commented:
Ok, hopefully your OAB problems will be solved after the SP3 install
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pr0nd3xtrCommented:
Can you run "Get-OfflineAddressBook |fl" from the Exchange Management Shell and post the contents?
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schwientekdAuthor Commented:
[PS] C:\Documents and Settings\Administrator>Get-OfflineAddressBook |fl


Server                          : MIAMI
AddressLists                    : {Default Global Address List}
Versions                        : {Version2, Version3, Version4}
IsDefault                       : True
PublicFolderDatabase            : MIAMI\Second Storage Group\Public Folder Data
                                  base
PublicFolderDistributionEnabled : True
WebDistributionEnabled          : False
DiffRetentionPeriod             :
Schedule                        : {Sun.4:00 AM-Sun.4:15 AM, Mon.4:00 AM-Mon.4:1
                                  5 AM, Tue.4:00 AM-Tue.4:15 AM, Wed.4:00 AM-We
                                  d.4:15 AM, Thu.4:00 AM-Thu.4:15 AM, Fri.4:00
                                  AM-Fri.4:15 AM, Sat.4:00 AM-Sat.4:15 AM}
VirtualDirectories              : {}
ExchangeVersion                 : 0.0 (6.5.6500.0)
MinAdminVersion                 :
AdminDisplayName                :
Name                            : Default Offline Address List
DistinguishedName               : CN=Default Offline Address List,CN=Offline Ad
                                  dress Lists,CN=Address Lists Container,CN=TSC
                                  ,CN=Microsoft Exchange,CN=Services,CN=Configu
                                  ration,DC=tsc,DC=com
Identity                        : \Default Offline Address List
Guid                            : 1eb64c74-cf9b-4f70-8d12-35b35c137e80
ObjectCategory                  : tsc.com/Configuration/Schema/ms-Exch-OAB
ObjectClass                     : {top, msExchOAB}
WhenChanged                     : 10/17/2007 11:44:59 AM
WhenCreated                     : 5/8/2003 11:24:44 AM
OriginatingServer               : daytona.tsc.com
IsValid                         : True
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pr0nd3xtrCommented:
What happens when you run "Get-OfflineAddressBook | Update-OfflineAddressBook"

This article might be able to help:

http://forums.msexchange.org/m_1800422511/mpage_1/key_/tm.htm#1800422511
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aslamsurveTeam LeadCommented:
Need to check the Default Offline Address Address List properties in the Exchange Management Console if the boxes are checked for Outlook 2003 & SP2 later.
Need to check the mailbox database properties in the client settings tab on the Exchange Management COnsole to point to the Default Offline Address List
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MegaNuk3Commented:
Turn on web distribution for your Outlook 2007 clients
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schwientekdAuthor Commented:
I ran the command and it didn't produce any errors/output but this doesn't fix the problem.  I read through the article in the link but it seems to be addressing and issue with the OAB url which looks like a different issue.

In the Default Offline Address List properties the checkbox IS checked.  The mailbox database properties | Client Settings tab does show that it is pointing to \Default Offline Address List.
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MegaNuk3Commented:
After turning on web distribution do
Get-offlineaddressbook | update-offlineaddressbook
And watch the application event log for 'OAL Generator' events. Do you get any errors/warnings?
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schwientekdAuthor Commented:
I ran the following two commands:

Set-OfflineAddressBook "Default Offline Address Book" -Versions Version4 -VirtualDirectories $a

Update-OfflineAddressBook "Default Offline Address Book"

Both of these commands produce an error that Default Offline Address Book could not be found on domain controller.....the domain controler that it reports is a GC in my domain.
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MegaNuk3Commented:
Please respond to my comments above. Thanks
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schwientekdAuthor Commented:
I don't see anything in the application log, but I wasn't able to turn on web distribution.
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MegaNuk3Commented:
Do you have an old Exchange 2003 server somewhere? Try right click the offline address list and then "Move" it to your Exchange 2007 server. That is probably why it is not working and you can't enable web distribution of it.
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MegaNuk3Commented:
Have a look at http://technet.microsoft.com/en-us/library/bb123917(v=exchg.80).aspx

What is 'MIAMI"? Your exchange 2003 server?
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schwientekdAuthor Commented:
MIAMI is my exchange 2007 server and the Offline Address Book is already on there so it cannot be moved anywhere else.  I don't have an exchange 2003 server.
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MegaNuk3Commented:
What is daytona.tsc.com?
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schwientekdAuthor Commented:
daytona.tsc.com is a 2003 DC/GC
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MegaNuk3Commented:
Ok, I think you need to delete that offline address list (if you can) and create a new one.
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schwientekdAuthor Commented:
I deleted it and created another with the exact same name of Default Offline Address Book and I still continue to have the exact same problem.
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MegaNuk3Commented:
Yes, but do
Get-offlineaddressbook | fl
now

Can you turn on web distribution now?
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schwientekdAuthor Commented:
When I went through the wizard it allowed me to turn on web distribution from there.  I ran Get-offlineaddressbook | fl to double check and it is turned on now.  Most of my outlook clients are 2003 so that is where I am testing this and still getting the same error.
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MegaNuk3Commented:
Do
Get-offlineaddressbook | update-offlineaddressbook

And watch the app event log for errors. Ensure mailbox stores are showing the correct PF store and correct OAB now that you have recreated it.
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schwientekdAuthor Commented:
I'm seeing an event id 9327

OALGen skipped some entries in the offline address list '\Global Address List'.  To see which entries are affected, event logging for the OAL Generator must be set to at least medium.
- Default Offline Address Book
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MegaNuk3Commented:
Any other events? That event is not critical for generating the OAB, it just means some entries will be skipped (normally due to invalid SMTP addresses)
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schwientekdAuthor Commented:
No other OAL type events.  I have a few events that reference a security certificate.
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MegaNuk3Commented:
Check the OAB public folders in the Public Folder Management and see if they have an item count and have a better Last modified date
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schwientekdAuthor Commented:
I can't seem to find where that information is located.
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MegaNuk3Commented:
EMC --> Toolbox --> public folder management -->system folders
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schwientekdAuthor Commented:
Do you need Enterprise version to see this?  I don't have it.
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MegaNuk3Commented:
What version of exchange 2007 are you running? Not Pre SP1 I hope...
Do you have the Toolbox folder in the Exchange Management Console?
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schwientekdAuthor Commented:
I have Version 8.0 (Build 685.24).  I will upgrade to sp3 tonight and post again tomorrow.
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schwientekdAuthor Commented:
Upgrading to SP3 solved my problem.
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MegaNuk3Commented:
Thanks for the points, glad your OAB issue is solved
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