Solved

Avaya IP Office - Need to remove the "Dial # then Extension" on incoming call.

Posted on 2011-02-23
8
1,387 Views
Last Modified: 2013-12-27
Right now when a caller calls into our automated attendant, they are given the option to dial # followed by the extension (ie: #207) to reach an internal extension.  We would like to remove the # and allow the caller to just enter the extension number (ie: 207) to reach that extension.  Thanks-
0
Comment
Question by:gruen33
  • 4
  • 4
8 Comments
 
LVL 1

Expert Comment

by:XCOMTECH
ID: 34964797
I will make a few assumptions here.  I will say you are using VM Pro.  Also, I would say that your auto attendant says press 1 for ....., 2 for....., etc.  My guess is that they have the callers press # first is because you have an option 2 in the auto attendant.  Without the caller entering # first the auto attendant would dial option 2 as soon as the person tried to enter 205 for example.  I would do away with option #2 in your menu.   Then in VM Pro go into the properties of your menu and under touch tones, add an option of 2?? and point that towards the place that the # option was pointing to and remove the original line.
0
 

Author Comment

by:gruen33
ID: 34967308
Thanks for the response.  We are actually using Embedded Voicemail and configuring via IP Office Manager 6.2.  The IP Office firmware is at version 4.2 which I think needs to be upgraded asap.  Yes we are using an AA that says press 1, press 2 for..., and etc.
0
 
LVL 1

Accepted Solution

by:
XCOMTECH earned 500 total points
ID: 34969268
I had a 50% chance of what voicemail you were using and I got it wrong.  That is why I don't gamble.  

Here is what you need to do.
Log into Manager and look at the list on the left.
You should see auto attendant, click that.
One the first tab you should see a box that says "Direct Dial-By-Name", make sure you check that. Click OK
On the second tab ACTIONS, double click your option 2.
Under the actions, select "Dial By Number". Click OK
You will have to record your auto attendant again and say, "If you know the extension, you can press it at any time".
Also, change what option 2 did before we made the change and remove # option or make it do something else.  Usually I will use it for Replay Greeting, just select that under the actions for that option.  And let the caller know of that option in the auto attendant message.  If you don't want to use it, just make the action, Not Defined.

Hope this helps.
Don't forget to save and Merge your changes.
0
What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

 
LVL 1

Expert Comment

by:XCOMTECH
ID: 34969314
Now all that being said, I just noticed you said you are using 4.2.  I don't remember if that was possible with that version, I haven't used it in awhile.  You might have to say "Press something first and then have that option Dial By Number.
0
 

Author Comment

by:gruen33
ID: 34970075
XCOMTECH, thanks.  I think you are right about the settings in Auto Attendant.  I do not have the option of Direct Dial By Name.  I think it is because I am running the old firmware.  I am going to try an upgrade this weekend while nobody is using the system.  I will let you know if that works.  Thanks again.
0
 
LVL 1

Expert Comment

by:XCOMTECH
ID: 34979021
Good luck, I know version 5.0 will do what you want.
0
 

Author Comment

by:gruen33
ID: 34999817
Xcomtech, that option is not available on version 5.0.  I just purchased an upgrade license to 6.0 which should give me the ability to select that check box for "Dial-by-number".  I will let you know for sure once the upgrade is complete.  Thanks-
0
 

Author Closing Comment

by:gruen33
ID: 35022387
Thanks, that worked.  Once I upgraded to 6.1 I had that option.  All is good now.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
CISCO IP phone 7940 Series 10 68
voice vlan on meraki using 3CX 3 104
access vs trunk with voice vlan 2 57
Using VMWare Snapshot as Cisco UCM backup method 3 62
Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question