Ignore this question until tomorrow. The service pack will be installed and I will report back if it works.
My wife's company uses a version of Word 2002 that has a big problem with text boxes.
She cannot easily give several text boxes the same font size. When she selects several boxes by using shift click, the font option is gray shaded in the format menu. It works fine on her home version of office 2003.
I suggested she check to see if all office service packs have been applied, but she is reluctant to bother the IT department because of office politics.
So, she wants some assurance that the service pack might fix the office 2002 problem.
250 points to any expert who can confirm that their version of word 2002 does NOT have the problem.
An additional 250 points if someone can find a Technet article describing the problem and its fix.