Solved

Iphone iOS 4.2.1 Encyprtion Error

Posted on 2011-02-23
11
1,336 Views
Last Modified: 2012-05-11
I have a user with an iPhone running 4.2.1 (8C148). When I try to sync to exchange it says
Policy Requirement
The account "______________" requires encryption which is not supported on this iPhone

I was under the impression that the upgrade to 4.2.1 would address this issue? Is this not the case? It shows me an option for SSL which is enabled? We are running Exchange 2010.

Thanks,
SJMP
0
Comment
Question by:sparkis
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 4
11 Comments
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34963317
iPhone can't apply ActiveSync policies so you either need to allow non-provisionable devices to connect or not use iPhone...
0
 

Author Comment

by:sparkis
ID: 34963385
I assume since this is an 8GB model it is 3G and will not support the functionality of Device Encryption - I think this is the sticking point. Can you confirm?
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34963527
Do you have any IPhone 4 devices to test with? I doubt they will work either because they cannot apply ActiveSync policies...
0
Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

 

Author Comment

by:sparkis
ID: 34963533
No we dont. But we have ipad's and they are fine. Not sure if they connect differently.
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34963661
Hmmm, I will have a look and see if iPhones/iPads are classed as "provisionable" devices that will apply ActiveSync policies..
0
 
LVL 31

Accepted Solution

by:
MegaNuk3 earned 500 total points
ID: 34965683
Looks like, you were right, iPhone 3G doesn't support encryption:
http://msexchangeteam.com/archive/2009/09/22/452592.aspx
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34965779
0
 

Author Closing Comment

by:sparkis
ID: 35098128
just confirmed what I knew. No fix was available.
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35098147
Thanks for the points, you could of kept them...
0
 

Author Comment

by:sparkis
ID: 35098154
thanks for you help either way, you did confirm it for me, so at least I can stop looking for a fix.
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35098197
No problem
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question