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Iphone iOS 4.2.1 Encyprtion Error

Posted on 2011-02-23
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Last Modified: 2012-05-11
I have a user with an iPhone running 4.2.1 (8C148). When I try to sync to exchange it says
Policy Requirement
The account "______________" requires encryption which is not supported on this iPhone

I was under the impression that the upgrade to 4.2.1 would address this issue? Is this not the case? It shows me an option for SSL which is enabled? We are running Exchange 2010.

Thanks,
SJMP
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Question by:sparkis
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11 Comments
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34963317
iPhone can't apply ActiveSync policies so you either need to allow non-provisionable devices to connect or not use iPhone...
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Author Comment

by:sparkis
ID: 34963385
I assume since this is an 8GB model it is 3G and will not support the functionality of Device Encryption - I think this is the sticking point. Can you confirm?
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34963527
Do you have any IPhone 4 devices to test with? I doubt they will work either because they cannot apply ActiveSync policies...
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Author Comment

by:sparkis
ID: 34963533
No we dont. But we have ipad's and they are fine. Not sure if they connect differently.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34963661
Hmmm, I will have a look and see if iPhones/iPads are classed as "provisionable" devices that will apply ActiveSync policies..
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Accepted Solution

by:
MegaNuk3 earned 500 total points
ID: 34965683
Looks like, you were right, iPhone 3G doesn't support encryption:
http://msexchangeteam.com/archive/2009/09/22/452592.aspx
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34965779
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Author Closing Comment

by:sparkis
ID: 35098128
just confirmed what I knew. No fix was available.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35098147
Thanks for the points, you could of kept them...
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Author Comment

by:sparkis
ID: 35098154
thanks for you help either way, you did confirm it for me, so at least I can stop looking for a fix.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35098197
No problem
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