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terminal server client desktop all black

Posted on 2011-02-23
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Last Modified: 2012-05-11
term server client on one terminal server login and then the icons appear but the background is black and the icons are showing, however, there are no windows visable when trying to navigate.  Logging into administrator desktop appears normal.  This only one out of 6 ts 2003 servers in our domain having this issue.
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Question by:Steely
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11 Comments
 
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Expert Comment

by:rxdeath
ID: 34963831
anything interesting in the system or application log?  does it happen to all the logins or just one?
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Author Comment

by:Steely
ID: 34963839
It seems to have happened to recently created user accounts.
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Expert Comment

by:rxdeath
ID: 34963869
is there anything in the application or system log?  have you checked in AD to see what their profile is doing?
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Author Comment

by:Steely
ID: 34963931
No login script.  No unusual logs in eventvwr.  Seems as if new profiles created are the problem ones.  We dump the new profile and then re-add and still the same result.  Older profiles are not experiencing problems.
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Expert Comment

by:rxdeath
ID: 34963977
hmmm...have you checked the default profile under documents and settings?  maybe it needs to be replaced or tinkered with?
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Author Comment

by:Steely
ID: 34963987
yes, however, I believe the default profile is being used by Administrator who is not affected,
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rxdeath earned 500 total points
ID: 34964000
well from what i undersatnd the default profile is only used the first time a profile is built, after its built it doesn't use it anymore, so something have have corrupted in there.  do you have a working account you can test by deleting the profile, then trying to login again and see if you get the problem with that user
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Author Comment

by:Steely
ID: 34964020
I have done that.  Like I said before, i dumped the user's profile and then recreated it.  Same problem.  So if the default profile is corrupted, can I copy the administrator profile to the default to fix it?
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Expert Comment

by:rxdeath
ID: 34964085
but was that profile one that already had ap roblem or one that worked before?  my point was to see it actually be a result of the default profile not something else, and a working user that became broke would point to the a little clearer.

when i had the problem i just copied the default off of a working server and used that, idk if the administrator one is a good idea or not
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Author Closing Comment

by:Steely
ID: 34972820
Default user profile was corrupt. Had to boot into safemode remove messed up profiles.  copied a default user profile from another terminal server that was working.  Deleted the old default user profile and then added the new one.  rebooted server and voila!.  User profiles now are working.  Thanks much for direction.
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Expert Comment

by:rxdeath
ID: 34973299
no problem glad it worked out
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