hp laserjet 2015dn problem

Printer says it is jammed when it isn't. it also says it is out of paper when the tray has plenty of paper. It also falls of the network for no apparent reason.

I'm not sure where to start. The only other insight is that I am told that users think the problem started after a roller was replaced. (I don't know which one or by whom)

Any insight is appreciated. I have worked on HP printers before but am a novice at this point looking for more experience. Hoping not to just throw parts at it but pinpoint the issue first.
LVL 1
Jamesey1Asked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
Lukasz ChmielewskiConnect With a Mentor Commented:
Read this thread also, there may be some good suggestions
http://www.fixyourownprinter.com/forums/laser/48992
0
 
Lukasz ChmielewskiCommented:
As for my experience with these kind of printers (about 20 of them) I thought I have seens all :)
What I can tell you is that sometimes THERE IS a jammed paper when the printer says it is jammed even when you do not know or do not see where.

But...
There are more problems as we see, so could you be more specific ? When does it fall of the network or when does it indicate an empty tray ? Or is it just random time ?
0
 
Jamesey1Author Commented:
I was wondering if there was a logic board that needed replacement. Is there any way to get an error code printout on these units?

I'm looking for more info on when it drops off the net.
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
Lukasz ChmielewskiConnect With a Mentor Commented:
0
 
Lukasz ChmielewskiConnect With a Mentor Commented:
0
 
Jamesey1Author Commented:
Thanks guys, It was the formatter board. I would have loved to try to bake it. We ended up replacing it.

Thanks for the insight.
0
 
Jamesey1Author Commented:
many thanks
0
All Courses

From novice to tech pro — start learning today.