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hp laserjet 2015dn problem

Posted on 2011-02-23
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Last Modified: 2012-05-11
Printer says it is jammed when it isn't. it also says it is out of paper when the tray has plenty of paper. It also falls of the network for no apparent reason.

I'm not sure where to start. The only other insight is that I am told that users think the problem started after a roller was replaced. (I don't know which one or by whom)

Any insight is appreciated. I have worked on HP printers before but am a novice at this point looking for more experience. Hoping not to just throw parts at it but pinpoint the issue first.
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Question by:Jamesey1
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7 Comments
 
LVL 27

Expert Comment

by:Lukasz Chmielewski
ID: 34963628
As for my experience with these kind of printers (about 20 of them) I thought I have seens all :)
What I can tell you is that sometimes THERE IS a jammed paper when the printer says it is jammed even when you do not know or do not see where.

But...
There are more problems as we see, so could you be more specific ? When does it fall of the network or when does it indicate an empty tray ? Or is it just random time ?
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LVL 1

Author Comment

by:Jamesey1
ID: 34963894
I was wondering if there was a logic board that needed replacement. Is there any way to get an error code printout on these units?

I'm looking for more info on when it drops off the net.
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LVL 27

Accepted Solution

by:
Lukasz Chmielewski earned 2000 total points
ID: 34964093
Read this thread also, there may be some good suggestions
http://www.fixyourownprinter.com/forums/laser/48992
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LVL 27

Assisted Solution

by:Lukasz Chmielewski
Lukasz Chmielewski earned 2000 total points
ID: 34964104
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LVL 27

Assisted Solution

by:Lukasz Chmielewski
Lukasz Chmielewski earned 2000 total points
ID: 34964117
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LVL 1

Author Comment

by:Jamesey1
ID: 34997677
Thanks guys, It was the formatter board. I would have loved to try to bake it. We ended up replacing it.

Thanks for the insight.
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Author Closing Comment

by:Jamesey1
ID: 34997685
many thanks
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