Solved

Restored folder deleted in Outlook

Posted on 2011-02-23
3
210 Views
Last Modified: 2012-05-11
Hi

Environment is Exchange 2007 SP2. Outlook 2007 SP2 clients.

So last week a user, User1, wanted a restore of a folder they had accidentally deleted a month ago. The deleted folder was called 2010Finance.

I used Exchange 2007 RSG to recover User1's Inbox to a special recovery mailbox we used. I then had a look around and found the 2010Finance folder. Once found, I checked all the items in there were ok and then I copied the folder to User1's live mailbox (which I had added to my Outlook profile). User1 was actually on holiday all this time, so I checked it had copied ok and left it.

Today, User1 logs on and says the folder is not there!

Can anyone explain how that could be? Anything to do with running in Cached Mode etc?

No problem to re-copy it, but anyone know how it could have been deleted?
0
Comment
Question by:bruce_77
  • 2
3 Comments
 
LVL 4

Expert Comment

by:racastillojr
ID: 34967292
If you are running in cache mode, maybe you have to download the public folder to see it.
0
 
LVL 17

Accepted Solution

by:
lucid8 earned 500 total points
ID: 34971925
1. Have you logged into the mailbox to see if the folder is actually still present and the user just cant see it?  If its still present then I would kill the users OST and let it rebuild

2. If the folder is actually deleted then I would look to see how the user "Accidentally" deleted it last time.

3. is the mailbox/folder accessible via a smart-phone of any type?  Wondering if there is a sync issue or the user is accidentally deleting via the phone

4. Have you checked the Deleted Items folder to see if it was accidentally deleted again?

5. Could be the user did a hard delete as well and you can see it  but look at this article http://support.microsoft.com/kb/246153

6. if you want to check out a 3rd party tool that can expose deleted items in all mailboxes and locations without the above MS article reg hack check out my profile.

0
 
LVL 17

Expert Comment

by:lucid8
ID: 35100593
Thanks for the points much appreciated!
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Another new feature to Outlook dot com mail (the former Hotmail) 5 22
Exchange - Retention Policy 4 33
EXCHANGE SENDER POLICY FRAMWORK 6 18
Exchange 2007 3 31
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question