Solved

Restored folder deleted in Outlook

Posted on 2011-02-23
3
213 Views
Last Modified: 2012-05-11
Hi

Environment is Exchange 2007 SP2. Outlook 2007 SP2 clients.

So last week a user, User1, wanted a restore of a folder they had accidentally deleted a month ago. The deleted folder was called 2010Finance.

I used Exchange 2007 RSG to recover User1's Inbox to a special recovery mailbox we used. I then had a look around and found the 2010Finance folder. Once found, I checked all the items in there were ok and then I copied the folder to User1's live mailbox (which I had added to my Outlook profile). User1 was actually on holiday all this time, so I checked it had copied ok and left it.

Today, User1 logs on and says the folder is not there!

Can anyone explain how that could be? Anything to do with running in Cached Mode etc?

No problem to re-copy it, but anyone know how it could have been deleted?
0
Comment
Question by:bruce_77
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 4

Expert Comment

by:racastillojr
ID: 34967292
If you are running in cache mode, maybe you have to download the public folder to see it.
0
 
LVL 17

Accepted Solution

by:
lucid8 earned 500 total points
ID: 34971925
1. Have you logged into the mailbox to see if the folder is actually still present and the user just cant see it?  If its still present then I would kill the users OST and let it rebuild

2. If the folder is actually deleted then I would look to see how the user "Accidentally" deleted it last time.

3. is the mailbox/folder accessible via a smart-phone of any type?  Wondering if there is a sync issue or the user is accidentally deleting via the phone

4. Have you checked the Deleted Items folder to see if it was accidentally deleted again?

5. Could be the user did a hard delete as well and you can see it  but look at this article http://support.microsoft.com/kb/246153

6. if you want to check out a 3rd party tool that can expose deleted items in all mailboxes and locations without the above MS article reg hack check out my profile.

0
 
LVL 17

Expert Comment

by:lucid8
ID: 35100593
Thanks for the points much appreciated!
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question