2010 OWA users can not view subfolders

We recently started moving our users from an Exchange 2003 server to an Exchange 2010 server.  Several users,  but not all,  report that they can not view sub folders under the inbox while in OWA but they can see them under Outlook.

Any reason why these subfolders are not showing up in 2010 OWA?
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CRCoolConnect With a Mentor Author Commented:
I was able to get the user password to see the problem first hand and she was looking under her favorites folder,  when she clicked on the triagle to the left of her name and then the triangle to the left of her inbox,  she was able to see her sub folders
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