Solved

Global Address Book is empty for some users

Posted on 2011-02-23
2
888 Views
Last Modified: 2012-05-11
Few outlook users when they click on Address Book it shows empty. We have tried to download Address Book and it completed without error, but still when users click on Address Book it is empty. Any ideas?

Thanks!
0
Comment
Question by:skempton
2 Comments
 
LVL 16

Accepted Solution

by:
uescomp earned 125 total points
ID: 34963979
try clearing the cache on the workstation, open up outlook, go into account settings, take the check mark of out exchange cache mode, close outlook, navigate to the outlook folder containing the .ost file, create a junk folder, move everything but the .ost file into the junk folder, re-open outlook, re-enable exchange cache mode, close outlook again and re-open.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 34964082
You should delete the .OAB files and then open outlook and see if it re-sync's the address book.

You also want to make sure that when they open the addres book that they have "Name Only" selected at the top. Sometimes people have it set to "More Columns" and this causes it to look empty.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

837 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question