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HP software issue

Posted on 2011-02-23
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Last Modified: 2013-12-15
Hello,

I have been trying to install the full solution hp 1522 printer software on several computers running "windows vista". The installation didn't install correctly so I wanted to reinstall it, you have to uninstall the HP software thats already installed their. I run the software and click uninstall it runs,finishes. I try and rerun the software and its saying the software is still, so this I click select parts to uninstall and it shows nothing left. Everytime I try and run the software it tells me I have to uninstall the old software first. Any help is appreciated I need this scanning software installed on 5 or so computers all having the same problem.

Thanks
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Comment
Question by:mti-adminz
8 Comments
 
LVL 6

Expert Comment

by:Darren Sharples
ID: 34964386
You need an uninstall program such as this:

http://www.martau.com/

I havent used one myself and not sure if any free ones are about but I have seen one used on a similar issue (cant remember which one sorry)
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Author Comment

by:mti-adminz
ID: 34964405
I've tried using CC cleaner and it didnt show the program installed anywhere.
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LVL 16

Expert Comment

by:sjklein42
ID: 34964438
From HP:

This uninstaller utility will remove the HP all-in-one software from your computer even if the normal software uninstaller will not. Use this utility if you cannot uninstall the all-in-one software or cannot get it reinstalled successfully.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=oj-11696-6
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Author Comment

by:mti-adminz
ID: 34964596
Hey Sjklein42,

It doesn't list the 1522 printer im trying to uninstall in the cleaner utility it also doesn't say its compatible with windows Vista, do you know if it is or not?
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LVL 16

Expert Comment

by:sjklein42
ID: 34964770
Hi.

I noticed it didn't list 1522 but hoped for the best.  It also does not appear to support Vista, as you say.  Looks like a dead end.  Sorry.

My next idea would be to look to see if there was an installer log file created when you tried to do the install that failed.  Maybe it has an interesting error message in the log file.  I believe that by default Vista Installer log files are stored in C:\Users\User\AppData\Local\Temp\ but I may be wrong.

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Accepted Solution

by:
mti-adminz earned 0 total points
ID: 35098180
I installed a network scan driver, and it didn't install correctly then it removed itself and all other HP software, then it let me reinstall the original software.
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Author Closing Comment

by:mti-adminz
ID: 35135870
This worked
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