Cannot open Word files when working offline
Posted on 2011-02-23
We are redirecting a user's MyDocuments to their home folder on the network using Group Policy. Offline files is also enabled.
The redirection is working just fine.
Offline file synchronization also seems to be working just fine - no errors.
We have one issue however - when the users are working offline, they can open any files except Word files. Excel files open, can be modified and saved. PDF files open. However, whenever a Word file is opened, the machine essentially hangs and the only recourse is to manually power off the machine.
Initially, when trying to open PDF files, we were getting an "Access Denied" error. I then implemented the folder security as specified in Microsoft KB 27443. This fixed the PDF issue. However, still cannot open Word documents.
I have reset the offline file cache numerous times using CTRL+Shift+Delete.
The PC's are XP SP3. The server is Windows 2003 R2 SP2.
What is different about Word files and why does opening them lock up the machine when working offline?
How can this be fixed?