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How to fix cisco vpn client error 442 (Reason 442)?

Posted on 2011-02-23
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Last Modified: 2012-05-11
I am runing windown xp with sp3 on my laptop. I get this error when I try to connect to my cisco vpn client. The error says: "...Reason 442: Failed to enable Virtual Adapter."
The version of VPN client is 5.0.07.0410.
The same VPN clent work on 2 other computers. One with windows 7 and one with windows XP.
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Question by:SambaCor
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27 Comments
 
LVL 6

Expert Comment

by:Darren Sharples
ID: 34964659
Can you enable the adapter through device manager? maybe try a reinstall of the client software if not
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LVL 10

Expert Comment

by:ChopperCentury
ID: 34964669
Generally just running a repair on the Network Adapters can resolve this issue.
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Author Comment

by:SambaCor
ID: 34964847
the adapter is already enabled.When I try to repair it I get the erroe message: "TCP/IP is not enabled for this connection. Cannot proceed."
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Expert Comment

by:ChopperCentury
ID: 34964893
The Cisco VPN adapter should be disabled if the client is not connected, it turns itself on upon connection.
This issue can happen from time to time, easiest to just uninstall the client, reboot, and reinstall.

Moving to AnyConnect would be the best solution.
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Author Comment

by:SambaCor
ID: 34965146
I just uninstall the client, reboot, and reinstall it. I am getting the same error messages.
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LVL 68

Expert Comment

by:Qlemo
ID: 34965765
Should reinstall not work, you could try the free ShrewSoft VPN-Client (www.shrew.net), which is able to import the pcf file.
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Author Comment

by:SambaCor
ID: 35001965
How do you use shrew?
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LVL 68

Expert Comment

by:Qlemo
ID: 35002184
You download, install, call the Shrew Access Manager application, and import the .pcf file you got for your Cisco VPN client.
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Expert Comment

by:Qlemo
ID: 35002323
For connecting, use Access Manager again.
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Author Comment

by:SambaCor
ID: 35002466
From the "Connect" tab, I keep getting the message bellow and it stays there.
"Client configured
local id configured
pre-shared key configured
bringing up tunnel...
network device configured
tunnel enabled"

But I not actually connected. Do you know what to do from here?
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LVL 68

Expert Comment

by:Qlemo
ID: 35002494
How do you know you are not connected?
For diagnostics you need to trace the negotiation of parameters. See http://www.shrew.net/support/wiki/BugReportVpnWindows, Section "How to Include Debug Output if Requested" how to get the trace. You should first try to see yourself what is happening, but can post the result in addition or instead here for analysis.
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Author Comment

by:SambaCor
ID: 35002545
I know that I am not connected because I am able to access the file server or the shared files on the server. I can't ping the server either. What should you see from the Access Manager when the connection is successful?
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Author Comment

by:SambaCor
ID: 35002655
Sorry I meant I am NOT able  to access the file server or the shared files on the server.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 68

Expert Comment

by:Qlemo
ID: 35002848
Access Manager isn't very informative. You can open Trace, and look at the last three tabs, which should show you the Security Policies (4 or 6 entries, two of them IPSec),
Security Associations (2x) and Firewall rules (with at least one route to the remote network).
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Author Comment

by:SambaCor
ID: 35002902
How about the the erroe 442 from cisco vpn client, any new suggestions?
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Expert Comment

by:ChopperCentury
ID: 35003328
Another workaround that I used previously with those unknown issues from the Cisco VPN Client was to simply download a newer version from Cisco's website. Uninstall the current and install the new.
I think you are on the latest version released though so you could try installing a previous version.

To refer back to the typical 442 resolution...enable the VPN adapter, diagnose, then repair the LAN connection. Make sure the VPN adapter is disabled before you try to reconnect the client.
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Author Comment

by:SambaCor
ID: 35003680
There is no "diagnose" option for the adapter on Windows xp. The "diagnose" option is only available on vista and windows 7. Also I have the latest version installed. I already mentioned that I can't repair the adapter, it's giving me the error message: "TCP/IP is not enabled for this connection. Cannot proceed."
Any other suggestions?
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LVL 22

Expert Comment

by:rickhobbs
ID: 35006958
The fix for 442 is simple - just tick 'Allow Local LAN Access' on the
Transport tab of connection properties.
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LVL 22

Expert Comment

by:rickhobbs
ID: 35006976
Also, make sure you have connection haring disabled.  What client/version are you running?
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Author Comment

by:SambaCor
ID: 35021401
Ticking 'Allow Local LAN Access'  didn't fix it. The version I am running is 5.0.07.04 which is the latest.
(Sorry for the late response, I was sick yesterday).
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LVL 10

Expert Comment

by:ChopperCentury
ID: 35022999
Did you try rolling back to a previous version?
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Author Comment

by:SambaCor
ID: 35023313
I did, yes.
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Author Comment

by:SambaCor
ID: 35113391
still waiting for a solution. Can any one know how to fix this issue?
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LVL 68

Expert Comment

by:Qlemo
ID: 35115809
Sources for error 442 seem to be so many. Folks having that "TCP/IP is not enabled" issue did not get a visible resolution, as it seems.
So there is a lot you can try, but nothing which will solve for sure. The following is a list of things you can try:
First, make sure you do not have connection sharing active (ICS; you did not confirm you checked that yet)
Check if you can set the IP settings of the adapter to DHCP (obtain automatically)
Remove the Cisco VPN Adapter from Device Manager, and manually add it again.
After removing and adding the VPN adaptor, check again if you can set the IP settings of the adapter to DHCP (obtain automatically).
Update Deterministic Network Enhancer (http://www.deterministicnetworks.com)
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Accepted Solution

by:
SambaCor earned 0 total points
ID: 35170272
I tried Qlemo suggestions they didn't fix the error.
I finally repaired the OS with a windows xp professional disk.  After the repair was done, I was able to successfully connect.
So the problem I was having has something to do with windows.
Thanks for all your help.
.
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Author Closing Comment

by:SambaCor
ID: 35196776
I knew that the issue has something to do with windows because the vpn client works on other system running xp pro, with the same configuration.
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