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Tablet PC unable to log into 2008 R2 Domain

Posted on 2011-02-23
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Last Modified: 2012-05-11
Ok, strange problem (to me anyway)

I have a new client that has existing infrastructure.

The DC is a 2008 Server R2 64-bit. They are also running Exchange 2010 and a HyperV terminal server.

The problem:

I was asked today to create a new user and email for a new employee. Ok, no problem. However, when I arrived to set the user up on their computer I discovered she had a notebook running Tablet PC OS. When I tried to log her on the the tablet I received an error message "unable to log on because the domain not available". That is not the precise message, but close from memory.

The tablet is joined to the domain.
The tablet has existing users that can log on.
The domain admin can logon to the tablet.
The new user I created can log onto any Win XP PRo workstation in the domain.
If you try to logon a user that doesn't exist in the domain, you receive the same error message.
There are at least 5 tablet PC's at the site, and the new user can not logon to any of them.
Most existing users in the domain can't logon either, just some. (same error)
The new user is a member of the same groups as the users that work.
Even making the new user a domain admin did not work.

Any ideas?

Thanks
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Question by:cci1955
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Accepted Solution

by:
Adam Brown earned 2000 total points
ID: 34965854
Is the device connecting wirelessly to your network only? If so, you will want to plug it in to a network cable and log the user on the first time. The users that can log in to the device are using cached credentials and the new user's credentials are not cached yet. Wireless connectivity doesn't normally run before a user logs on, so you will want to make sure the device is connected in a way that is always available. A wired connection will do this for you.
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Author Comment

by:cci1955
ID: 34966269
Makes perfect sense.

Will try tomorrow in the AM and update.

Thanks
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Author Comment

by:cci1955
ID: 34970846
That worked perfectly.

Sometimes I can't see the forest for the trees. :-)

Thanks
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