• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1599
  • Last Modified:

BSOD 0x0000007F (0x00000008) Cannot Fix

So this laptop kept BSODing.  and so i set under the F8 options not to reboot upon system failure.  But even though it BSOD'd it rebooted anyway.  I tried again and it continuted to reboot no matter what.  So everytime the BSOD came up the only thing I was able to get from it was 0x0000007F (0x00000008) and the rest in parentheses was all different letters and numbers I couldn't remember.  

So far, what I have done to try and fix this issue is reformat the computer (last resort I know but I had other reasons for doing so at the time).  Guess what?  Still BSOD!!!!

So since then I have done all Windows updates and made sure all drivers are updated.  Still BSOD.  I am now in the process of testing mem and hdd.  

The point at which it BSOD's is after it comes out of the screen saver.  And it doesn't do it everytime but that is the only time that it BSOD.  

Any advice is greatly appreciated in advance.  
0
MsAileenS
Asked:
MsAileenS
6 Solutions
 
Aaron TomoskySD-WAN SimplifiedCommented:
Make a boot cd with memtest86 an run that.
0
 
yelbaglfCommented:
I would say it definitely sounds hardware related.  And that specific BSOD is referenced as this:

Double fault
A double fault occurs when an exception occurs while trying to call the handler for a prior exception. Normally, the two exceptions can be handled serially, however there are several exceptions that cannot be handled serially and in this situation the processor signals a double fault. The two primary causes for this are hardware and kernel stack overflows. Hardware problems are usually related to CPU, RAM, or bus. Kernel stack overflows are almost always caused by faulty kernel-mode drivers.

Taken from:
http://support.microsoft.com/kb/137539

This one here is specific to the 'double-fault'.
http://support.microsoft.com/kb/842465

Also, if you are running AV of some sort, you could uninstall for now, or give this a shot.
http://support.microsoft.com/kb/822789 (the KStackMinFree reg value)
0
 
__STCommented:
I agree that it sounds hardware related.  The laptop manufacturer may have provided a comprehensive diagnostic disk or partition which would be a good start for checking everything.

Is a minidump file being generated when it crashes?  If so, you may want to take a look at that with the debug tools: http://support.microsoft.com/kb/315263
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
lauchangkwangCommented:
What is the model for this laptop ?? If is Dell, you can press F12 for the boot options, then there is 1 diagnostic options there, select that. If it is HP, go to BIOS, there got the Hard Disk test (DPS self test), try run that.
0
 
nobusCommented:
can you post the minidump?  from windows\minidumps
0
 
MsAileenSAuthor Commented:
I'm on the way to work and willnpost responses to the above as well as the minidump.  This is one of my users computer and i can wait to get it fixed. Thank you!
0
 
MsAileenSAuthor Commented:
I had thought it might be hardware related as well so I did run all the hardware tests and they passed.  I thought back to what I had done differently since I had been getting the BSOD and the only thing that had changed were the MS updates, there were about 40 of them.   So I removed all the updates and made screen shots of which ones they were and will test them out on another machine and see which one is the cause.  Becasue once I removed them the computer was A-OK.  Thanks for all the advice!!!!
0
 
MsAileenSAuthor Commented:
My solution was really thei one that worked but the others were a good start to troubleshooting this type of issue
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now