Solved

Duplex gteyed-out for HP3700dn in Snow Leopard

Posted on 2011-02-23
3
660 Views
Last Modified: 2013-12-15
User reports and I confirmed print both sides is greyed-out in microsoft word print dialog on iMac with Snow Leopard. I verified using the printer's control panel that duplex is enabled. Same user can print duplex from his MacBook with Tiger. Another user in the same lab can print duplex to this printer on his iMac with snow leopard. They are printing to the printer over our TCP/IP network to the JetDirect card in the printer.
0
Comment
Question by:donander
3 Comments
 
LVL 53

Expert Comment

by:strung
ID: 34966752
Try downloading updated drivers:  http://support.apple.com/kb/dl907
0
 
LVL 38

Accepted Solution

by:
hdhondt earned 500 total points
ID: 34968533
When you go to print, there is an entry under Printer Options that lets you "install" printer features. Unless the duplex option is installed there you won't be able to select it.
0
 

Author Closing Comment

by:donander
ID: 34993632
Yes, coworker showed me this. After we turned it on there, the option to turn it on in the Print dialog's Layout tab became available. My coworker said this can occur if the printer is in Powersave mode when you add it. Snow Leopard can see the model but not the installed options, so it doesn't know the printer has the duplexer.
Thanks!
Donander
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
A lot of new and distinct gadgets are making their appearance every other day. The latest gadget that has wooed the attention of all gadget lovers and non gadget lovers alike is the Smartwatch. This tiny gadget is capable of offering live access to …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

790 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question