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Controller error in Backup Exec 12.5D

Posted on 2011-02-24
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Last Modified: 2012-05-11
I have a problem when performing backups. I'm using Backup Exec 12.5d on Windows 2003. Attached to the server is a Quantum Superloader 3 connected via SAS using the drivers through backup exec.

Server sees Quatum and so does Backup exec, unit is online prior to backup starting. Backup starts and about 10 minutes into it (whilst it's byte counting) I get error "driver detected controller error on \Device\RaidPort1" the quantum then goes offline within Backup exec.

I've put a new SAS card in another DL 380, new SAS cable, clean install of Backup Exec and get exactly the same error.

I have raised a support call with Quatum but wanted to get opinion on here. Hardware error on with the quatum?

Thanks

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Question by:smiffy07
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by:woolnoir
ID: 34968788
The problem can be caused by a dodgy tape, or a dirty drive. Can you confirm that you have run a cleaning tape through the unit, restarted the server (and thus the drive) and have used a NEW & pre formatted tape (that you have formatted yourself).
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by:woolnoir
ID: 34968791
Failing that, it may just be a bad drive.
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by:smiffy07
ID: 34968889
I've used new tapes but not cleaned the drive, I will do that now and get back you

Thanks
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woolnoir earned 1000 total points
ID: 34968943
Just be sure to do a full erase on a tape prior to use, after you have cleaned it. It may be worth running a few cleaning cycles and using a tape (ideally) that you havent used before.
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by:smiffy07
ID: 35054904
This has now been resolved.

Driver cleaned, new tape did the trick so thanks for the advice.

Sorry for late response!
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