Solved

SharePoint -- issue tracker ?

Posted on 2011-02-24
2
431 Views
Last Modified: 2012-06-21
I have Sharepoint and would like to setup an issue tracker where users can submit issues (including attachments), review ONLY their issues, and get automatic emails when TECH SUPPORT replies to the issue.

I currently have a trial of http://www.axosoft.com/ontime and like it, but want something more integrated with Sharepoint.

What do you recommend ?
0
Comment
Question by:finance_teacher
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 38

Accepted Solution

by:
Justin Smith earned 250 total points
ID: 34969301
What version of SharePoint?

Have you looked at the Fab 40 templates that Microsoft put out for 2007?  There is a Service Desk template that is somewhat useful.  It uses all out of the box functionality.
0
 
LVL 2

Assisted Solution

by:IT20701
IT20701 earned 250 total points
ID: 34969898
When you create the List you can go into the advance settings and change it so that people can only read and edit what they create.  Then with SharePoint Designer create a workflow that updates the user on their issue.

Let me know if you need more detail on how to do this.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

SharePoint Designer 2010 has tools and commands to do everything that can be done with web parts in the browser, and then some – except uploading a web part straight into a page that is edited in SPD. So, can it be done? Scenario For a recent pr…
When using a search centre, I'm going to show you how to configure Sharepoint's search to only return results from the current site collection. Very useful when using Office 365 with multiple site collections.
This is a high-level webinar that covers the history of enterprise open source database use. It addresses both the advantages companies see in using open source database technologies, as well as the fears and reservations they might have. In this…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question