Windows 7: error on java automatic update

Posted on 2011-02-24
Last Modified: 2012-05-11
Hello all,
I've installed Windows 7 Professional, and my user user is added to Administrator Group on local machine: when I try to confirm the auto updates for 2 standard applications as Acrobat reader 8.2.5 and Java Machine 6.22 an error occured...
JAVA UPDATE : failed to download required installation file
while if I log as local Administrator utomatic updates for Jave and Adobe runs successfully.
It seems it depend on User permissions...
Anyone does have a suggestion about this issue?
Question by:AlexVisualCron
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Expert Comment

ID: 34970320
Are all internet, firewall and proxy settings the same for both users? As they both usually stream the update from the internet, that would be my first though.
LVL 44

Expert Comment

by:Jackie Man
ID: 34972316
Is the Windows 7 Professional joined to a domain?

Expert Comment

ID: 34985023
I have the same problem with the JAVA UPDATE : failed to download required installation file
when prompted I put in my domain admin credentials and still get the problem.  I have to log in as admin to get it to install properly.  
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.


Author Comment

ID: 35009193
Hello All,
internet and proxy setting are the same, the firewall is deactivated, and my user is a domain user; the computer is joined to my company's domain. I've tried to execute the automatic update using the local Administrator and everything works well, using my domain user it seems java update can't download the file to install automatically. My domain user is part of Domain Admins so I don't think it could be a problem of permissions on connecting to internet but I'have a suspect it could depend on local permission... I've tried to add my domain user to local Administrators Group but it's not enough....
I've checked that HP tools are installed on my laptop HP Elitebook 6930p and the tool Credential manager is not set. anyone does have any suggestions?
LVL 44

Expert Comment

by:Jackie Man
ID: 35009466
My domain user is part of Domain Admins <- do you mean that your domain user is a member of the Domain Admins Active Directory group?
LVL 44

Accepted Solution

Jackie Man earned 50 total points
ID: 35014032
OR try the following:-

According to the comment of Ryan_R, it says:-

"On your computer, right-click the My Computer desktop (or Start Menu) icon, and click Manage
Click the Action menu
Click Connect to another computer...
Type in the remote computer name (the one where the user should have admin access)
Click OK
Expand System Tools on the left panel
Expand Local users and Groups
Select Groups
In the right panel, double-click on Administrators
Click Add..
Type in the domain user account that should have admin access
Click OK, OK

That user will only have local admin access to that one PC - he won't have domain admin access, and he won't have admin access on any other PC unless you explicitly give it to him. "

LVL 44

Assisted Solution

by:Jackie Man
Jackie Man earned 50 total points
ID: 35014391
Please double check the said domain user is listed in Local Users and Groups -> Groups -> Administrators.

Please see the screenshot below for details.

 Computer Management - Local Users and Groups - Groups - Administrators
Your doamin user needs to logout and logon again to take effect for the local admin rights.

Author Comment

ID: 35025451
Hello Jackieman,
I've already add my Domain user into local Administrators Group, but, in order to repeat the test,  I've uninstalled Java 1.6.0_24-b07 and installed a older version  Java 1.6.0_22, and than trying to execute the automatic java update it works successfully installing  last updates correctly.
Probably the first installation was executed by local Administrator has generated any conflicts not resolved by adding my account to Administrators Group, but after reinstalling with my user this conflict was solved.
Now java works correctly

thanks a lot

Author Closing Comment

ID: 35025467
the solution solved the problem but not explain what happend
LVL 44

Expert Comment

by:Jackie Man
ID: 35025645
Fixing computer is done by trial and error. After successfully fixed the problem, you should be able to know why the fix works.

So, in understanding your problem, you shall know what is the normal permission in an domain environment. When you join a pc to a domain, you will be prompted to ask for the credential of the domain admin. Why's that? It is because the local admin rights been replaced by the domain admin rights. I do not understand that before solving your problem as I am the domain admin of my work environment and I know the password of domain admin and in case any update should be made, I just enter the domain admin password.

The disadvantage of using domain is that the domain user will not be allowed to install or update software and the domain user will find it very troublesome as he need to ask the domain admin to do the update. But, please bear in mind, it is a corporate environment, if every domain user is the local admin of his own pc, it will create trouble for the domain admin as the domain admin needs to fix the problem if the domain user has installed some malware in the pc. For a large corporate network, there shall be at least 100 pc and if every domain user is the local admin of the desktop pc, the time for fixing users' problem will be huge and it will be difficult to control the domain user in installing unauthorized software.

From the above, you shall see, by design, domain user should not be added inside the local admin group. Then, how to install the update? The update is pushed to the pc under the domain using logon script and the domain admin shall prepare msi package of the update and add it to the logon script of every user and what you have requested is to solve is a shortcut to solving the problem in an unusual rights which has it's drawbacks.

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question