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Lotus Notes error message

We have a user who receives the attached error messages, every morning when she launches Lotus Notes. I have done the following:
* Recreate the following files: Name.nsf, Bookmarks.nsf, Notes.ini
* Uninstalled and reinstalled Notes
* Finally rebuilt her machine

And she still receives the error messages.
Please help-

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ASHPHelpDesk
Asked:
ASHPHelpDesk
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1 Solution
 
doninjaCommented:
Possibly some other application on the program has put a lock on the names.nsf file on the machine.

Ensure any scanning software(anti virus) ignores *.nsf files

Is there any applications that try to open an ODBC connection or .com connection Lotus Notes.

What OS is the workstation and is the installation a single user or multi user install.
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ASHPHelpDeskAuthor Commented:
OS Windows XP
Single user installation.
Virus Scanner: Trend Micro Office Scan
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Sjef BosmanGroupware ConsultantCommented:
Could it be that the user's installation tries to open a "local" Notes database that is stored in a shared server directory?

To find out what happens, you could add some debug parameters to the notes.ini files.
See
      http://www.nsftools.com/tips/PerfTips.htm
and search for "Use CLIENT_CLOCK to Troubleshoot Database Performance"
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QuinFCommented:
I'm guessing the user doesn't have access to certain files.  Check the security of the actual files: notes.ini, names.nsf, etc.  Did you install Lotus Notes with the user's credentials or yours?
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Sjef BosmanGroupware ConsultantCommented:
Seems a good guess indeed.
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larsberntropCommented:
You get this error also when there are multiple users sharing the same data directory, either because multiple users log on to the same machine or the data directory is on a network share and already in use.

Each instance of the notes Client needs it's own data directory.
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ASHPHelpDeskAuthor Commented:
Each client has their own data directory on their local machine. Their mail file is saved on the server.
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Sjef BosmanGroupware ConsultantCommented:
Any debugging results?
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larsberntropCommented:
huh, name.nsf is unknown to me.  Please attach a notes.ini
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Sjef BosmanGroupware ConsultantCommented:
@Lars: as if you don't have any typos in your posts... ;-))
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bluemelnCommented:
I had this error last week when I installed a Lotus Notes client on a PC that used to be a Domino server. While the data directory of the old server as on a different partition than the client, I was unable to run Lotus Notes until I had removed the old Domino data directory. Since you already rebuilt the user's machine (I assume a complete format and O/S reinstallation), that would not apply here, but I thought I'd throw it in. There are two other comments (sjef, lars) that indicate the Notes client might be trying to go to the wrong place.
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ASHPHelpDeskAuthor Commented:
thanks
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Sjef BosmanGroupware ConsultantCommented:
Was that indeed the answer to your question? Or did you have to close this question and you just accepted the last one??
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