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Outlook 2010 crash on attach file

Posted on 2011-02-24
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Last Modified: 2012-05-11
Hi, I cannot seem to find a similar question on EE so am posing this one to the experts.

A new install of Outlook 2010 on Windows XP with 1 Outlook.pst profile and 4 email addresses.
The software works fine until on a new email, Insert, Attach File is clicked and the programme has to close with a microsoft Error message.  It is possible to right click on any file and choose Send To - Mail Recipient and the sequence works fine, a new form appears with the attachment in place.

I have run the Repair utility from the Install file with no success and have also scanned using ScanPST.exe  I have turned off Eset NOD32 with no change and all XP & Office Updates are complete.  The Office software is seperate which is Home and Student 2007 (hence the idependent version of Outlook 2010).

The Microsoft error signature is this:
AppName: outlook.exe      AppVer: 14.0.4760.1000     AppStamp:4ba8fefd
ModName: arcspl.ax      ModVer: 2.4.1.12      ModStamp:41a4a24c
fDebug: 0       Offset: 00002305

Can anyone help please?
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Question by:digibyte86
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9 Comments
 
LVL 23

Expert Comment

by:Brian B
ID: 34969880
Try running outlook in safe mode to identify if the issue is with an add-in. (Start, Run, outlook /safe).
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Author Comment

by:digibyte86
ID: 34970801
Sorry, forgot to mention does the same in safe mode too.
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LVL 23

Expert Comment

by:Brian B
ID: 34993058
It sounds like something with the config or setup. Is there another system you can try this on? I know you turned the antivirus scanning off, but it could still be interfering. This starts to et harder to troubleshoot now, especially since it happens in safe mode.

I would e tempted to uninstall and reinstall at this point.
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Author Comment

by:digibyte86
ID: 34993096
Since my last post, I have undertaken a full uninstall and reinstallation - this sadly made no difference.
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LVL 23

Expert Comment

by:Brian B
ID: 35029577
We need to narrow down if the issue is the mailboxes or windows system. Can you set up the same access to the same accounts on another system?
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Accepted Solution

by:
digibyte86 earned 0 total points
ID: 35219412
The reason for delayed comment is that I could only get back to the client today following her extended break away from the office.  None of the suggested resolutions worked for this issue but today I discovered the reason.  Outlook (any version) defaults to My Documents when clicking on Attach File and it was at this point Outlook crashed out as described in the question.  I found a corrupt file hidden amongst the many Word and Excel files, it had a .dat extension and clicking on it even crashed Explorer.
This made it impossible to delete it.  By making a copy of all the other files in the folder, I was able to select all files and delete them.  I then copied back all the other files and all is well.
Thanks to everyone for your suggestions but it looks like I retain the points on this occasion.
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Author Comment

by:digibyte86
ID: 35219423
Please read my final comment.
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Author Closing Comment

by:digibyte86
ID: 35252823
My solution was the correct solution
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