[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3260
  • Last Modified:

Outlook 2010 crash on attach file

Hi, I cannot seem to find a similar question on EE so am posing this one to the experts.

A new install of Outlook 2010 on Windows XP with 1 Outlook.pst profile and 4 email addresses.
The software works fine until on a new email, Insert, Attach File is clicked and the programme has to close with a microsoft Error message.  It is possible to right click on any file and choose Send To - Mail Recipient and the sequence works fine, a new form appears with the attachment in place.

I have run the Repair utility from the Install file with no success and have also scanned using ScanPST.exe  I have turned off Eset NOD32 with no change and all XP & Office Updates are complete.  The Office software is seperate which is Home and Student 2007 (hence the idependent version of Outlook 2010).

The Microsoft error signature is this:
AppName: outlook.exe      AppVer: 14.0.4760.1000     AppStamp:4ba8fefd
ModName: arcspl.ax      ModVer: 2.4.1.12      ModStamp:41a4a24c
fDebug: 0       Offset: 00002305

Can anyone help please?
0
digibyte86
Asked:
digibyte86
  • 5
  • 3
1 Solution
 
Brian BIndependant Technology ProfessionalCommented:
Try running outlook in safe mode to identify if the issue is with an add-in. (Start, Run, outlook /safe).
0
 
digibyte86Author Commented:
Sorry, forgot to mention does the same in safe mode too.
0
 
Brian BIndependant Technology ProfessionalCommented:
It sounds like something with the config or setup. Is there another system you can try this on? I know you turned the antivirus scanning off, but it could still be interfering. This starts to et harder to troubleshoot now, especially since it happens in safe mode.

I would e tempted to uninstall and reinstall at this point.
0
NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

 
digibyte86Author Commented:
Since my last post, I have undertaken a full uninstall and reinstallation - this sadly made no difference.
0
 
Brian BIndependant Technology ProfessionalCommented:
We need to narrow down if the issue is the mailboxes or windows system. Can you set up the same access to the same accounts on another system?
0
 
digibyte86Author Commented:
The reason for delayed comment is that I could only get back to the client today following her extended break away from the office.  None of the suggested resolutions worked for this issue but today I discovered the reason.  Outlook (any version) defaults to My Documents when clicking on Attach File and it was at this point Outlook crashed out as described in the question.  I found a corrupt file hidden amongst the many Word and Excel files, it had a .dat extension and clicking on it even crashed Explorer.
This made it impossible to delete it.  By making a copy of all the other files in the folder, I was able to select all files and delete them.  I then copied back all the other files and all is well.
Thanks to everyone for your suggestions but it looks like I retain the points on this occasion.
0
 
digibyte86Author Commented:
Please read my final comment.
0
 
digibyte86Author Commented:
My solution was the correct solution
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 5
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now