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Outlook 2010 crash on attach file

Posted on 2011-02-24
Medium Priority
Last Modified: 2012-05-11
Hi, I cannot seem to find a similar question on EE so am posing this one to the experts.

A new install of Outlook 2010 on Windows XP with 1 Outlook.pst profile and 4 email addresses.
The software works fine until on a new email, Insert, Attach File is clicked and the programme has to close with a microsoft Error message.  It is possible to right click on any file and choose Send To - Mail Recipient and the sequence works fine, a new form appears with the attachment in place.

I have run the Repair utility from the Install file with no success and have also scanned using ScanPST.exe  I have turned off Eset NOD32 with no change and all XP & Office Updates are complete.  The Office software is seperate which is Home and Student 2007 (hence the idependent version of Outlook 2010).

The Microsoft error signature is this:
AppName: outlook.exe      AppVer: 14.0.4760.1000     AppStamp:4ba8fefd
ModName: arcspl.ax      ModVer:      ModStamp:41a4a24c
fDebug: 0       Offset: 00002305

Can anyone help please?
Question by:digibyte86
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LVL 25

Expert Comment

by:Brian B
ID: 34969880
Try running outlook in safe mode to identify if the issue is with an add-in. (Start, Run, outlook /safe).

Author Comment

ID: 34970801
Sorry, forgot to mention does the same in safe mode too.
LVL 25

Expert Comment

by:Brian B
ID: 34993058
It sounds like something with the config or setup. Is there another system you can try this on? I know you turned the antivirus scanning off, but it could still be interfering. This starts to et harder to troubleshoot now, especially since it happens in safe mode.

I would e tempted to uninstall and reinstall at this point.
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Author Comment

ID: 34993096
Since my last post, I have undertaken a full uninstall and reinstallation - this sadly made no difference.
LVL 25

Expert Comment

by:Brian B
ID: 35029577
We need to narrow down if the issue is the mailboxes or windows system. Can you set up the same access to the same accounts on another system?

Accepted Solution

digibyte86 earned 0 total points
ID: 35219412
The reason for delayed comment is that I could only get back to the client today following her extended break away from the office.  None of the suggested resolutions worked for this issue but today I discovered the reason.  Outlook (any version) defaults to My Documents when clicking on Attach File and it was at this point Outlook crashed out as described in the question.  I found a corrupt file hidden amongst the many Word and Excel files, it had a .dat extension and clicking on it even crashed Explorer.
This made it impossible to delete it.  By making a copy of all the other files in the folder, I was able to select all files and delete them.  I then copied back all the other files and all is well.
Thanks to everyone for your suggestions but it looks like I retain the points on this occasion.

Author Comment

ID: 35219423
Please read my final comment.

Author Closing Comment

ID: 35252823
My solution was the correct solution

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